Aylard Sarah

I used to really like this place. I recently had a cleaning and xrays. I have now waited 2.5 weeks to get a treatment plan. I have called numerous times and have gotten many excuses. Today I called and told them that I needed the treatment plan and to get the work done. The woman who answered said that it would be another week because they were short staffed. I think they will be going out of business at this rate. When I said that I am finding another dentist, she did not care at all. Done with this place!

Terrible service, makes appointments then doesn't have the parts to do the service it's supposed to do. Not once but many times.

I had some invasive work done. Two days after I tried to get in contact with the office nobody would answer the phone nobody would return my phone calls until I left a bad review

I have been going to Dr. Mandy for three years this month and I couldn't be happier with that decision. Both of my brothers recommended I got to Alora Dentistry. From my first visit Dr. Mandy listen to my concerns with my dental needs. She preformed an exam on me and we discussed what cavities were top priority and went from there working on all my repairs.

She was very knowledgeable about all the work that I needed to have done. We came up with a plan and I worked with her front office staff to make sure we only planned for things that were covered under my insurance. She never actually just had me get a bunch of work done without checking the pricing with me. Or how much I would have to pay out-of-pocket like my previous dentist who put me in thousands of dollars worth of debt. Dr. Mandy is very easy going and personal, she always remembers conversations and we had months previously.

She actually cares to ask me how things are going on in my life. When I had a screw implanted in my gums I thought I had a blood blister and didn't want it to burst I was worried. I text some picture to the office text number and Dr. Mandy went out of her way to call me directly. We talked about the possible blister on my gums she asked me to come in that same day. That's the kind of service I always get from Dr. Mandy always. Dr. Mandy's staff is always very friendly and welcoming when I come into the office. The text reminder of appointments is great system I usually receive that reminder 1-2 days prior to my appointment.

This is a great place to go take care of your teeth. The team was very professional examining and providing with solutions by priority. I had to do tooth extraction and Dr Mandy did a great job, I felt that I was in good hands. All the people here were very gentle and kind to me. They explained very well what was going on. Thanks to Dr. Mandy and her team. :))

I had a similar experience as another reviewer, office is very disorganized, different people called and texted me 4 times the day before the appointment to ask if I could come in earlier even though I answered them every time saying I could not, also they're been canceled the appointment at last minute, and when you go in, they make you wait for 45 minutes.

The old Dentist that was there, we never had a problem with him or the office for 15 years. Every time we have a appointment there's something wrong. I don't recommend to anyone.

I had such a bad toothache that I was looking for Emergency Dentist in the Napa Region as we were visiting the family, I called this place and they were very generous, the lady doctor came and saw me personally and it was very kind of her on her vacation day. She got me out of pain in no time.

After visiting Alora dentistry I was extremely impressed and satisfied with the overall customer service and real show of genuine kindness. It's so lovely to be in a workplace that prioritises customer service and wellbeing and this sort of support from a business helps people feel seen is absolutely invaluable. It speaks volumes about said person who happens to own this establishment.

I want to take a second and extend a huge thank to the ladies at the front desk. Jessica and Talia were extremely kind and helpful my entire stay. The Dr. and assistant on site were extremely knowledgeable as well! Once a again a huge thank you to everyone located at the Alora dentistry location!

Best dentist I've ever had. Everyone in this office is professional and kind. The facility feels comfortable and safe. Dr Mandy is patient and answers all my questions while easing all my anxieties. She is conscientious of my comfort levels as she works. One root canal and three crowns, no pain. Dental assistants Monica and Missi are knowledgeable and efficient.

Office staff Talia and Jessica are always prepared for my visits with the necessary paperwork. They immediately accommodate changes in my schedule. Best dentist I've ever had.

Where can I start, I drive all the way from LA to Napa where Dr. Manindirjit's Dental Office is located to get my dental work done. She is very gentle, and the most pain you will ever feel with her is just when you get numb (small pinch) because she is that gentle throughout the whole procedure. Dr. Manindirjit is caring and truly cares about her patients. Dr. Manindirjit makes you feel like if the person treating you is your Mom, she is that awesome. Dental Assistant Monica is very kind and helpful as well and compliments Dr. Manindirjit because her work and touch is gentle as well and ensures once Dr. Manindirjit is done with the main work to ensure that the procedure gets closed out smoothly.

When it comes to finances and checking in Office Manager Talia is very kind, trustworthy and transparent with all the numbers/finances. She makes you feel like if you've been going to that Dental Office since you are a kid and accommodates you immediately. She makes the wait time very minimal and ensures that you get taken care of. She is super knowledgeable and will work with you despite any financial hardships that you may have, she's great.

This Dental Office I will recommend to anyone and am planing in bringing my kids and wife here in the near future for the whole fam to get our dental work done despite the drive because they treat you like family and lookout for the best interest for you.

Worst dentist office I've ever been to. 1) The rooms are noticeably missing typical sterile coverings and drapes on their equipment. The technician was even using the keyboard and mouse (uncovered) in-between placing the x-ray insert in my mouth. I told him about this and he apologized and wiped down the mouse. Usually the offices I visit, all the water and suction tools also have sterile wrap on them that is replaced between each patient, some even do this in front of you so you're sure it's new sterile wraps. 2) After the x-rays I legitimately waited in the room for an hour before the doctor came in.

She looked at my teeth for ~1 minute and said my teeth were fine and healthy. She then said she recommends the deep clean for me and that I'd have to schedule it and come back. [BACKGROUND: When I scheduled the appointment as a new customer I told them I want to have my checkup and cleaning on the same day because I have to get a baby sitter for the trip, they said sure and gave me a day that the hygienist would be in the office.] I informed the Dr. that I wanted to just get a standard cleaning today instead of the deep cleaning later.

She said "Since I recommended the deep cleaning, I can't give you the standard cleaning". I reminded her that she just informed me my teeth were fine, why do I need some special "deep cleaning"? And I asked what the price difference is. She told me "neither cleaning is covered by insurance so both would be out of pocket", that she "won't talk finances with me", that she had "other patients and couldn't give [me] a cleaning today". (Shouldn't the hygienist that was supposed to be here be doing my cleaning?).

I said, fine, I'll go talk to the office manager about the price difference and consider the deep cleaning. 3) When I got to the front reception, I was handed a quote for $520 out of pocket for the "deep cleaning", and was told to ignore the $0 in the insurance column because "we don't bill insurance, we just give our customers the discount directly.

It would normally be about $1500 but since you have insurance, we discount you down to $520". Seeing that as a red flag. I asked "why would you simply discount me $1000 because I have insurance, when you're not going to bill the insurance company for anything?". Normally, they bill the insurance $1500 (for example), insurance pre-agrees to pay $1000, and they bill you the remaining $500 for example.

I was told, "it's just how we have it set up here". My GUESS is.most of their patients are "recommended" to get deep cleanings even if they don't need it. And to keep it off the insurance radar (because it would be a red flag to them) they don't bill or notify insurance. Of course when I asked how much a standard cleaning would be, she said $0 because it IS covered by insurance, but since the doctor already recommended a deep cleaning, they could not provide that service to me. I left, with no future appointment schedule. Spent an hour and a half there and only got x-rays and the doctor to look at my teeth for 1 minute.

I've been to many dentistry's over a long process of me fixing my teeth. It was really hard at first trying to set up long term plans with all my previous dentists but I can say Alora Dentistry has surpass my expectations. From one on ones with your dentist and figure out a plan, to financial reliefs. Alora Dentistry is doing it right. Supper welcoming environment and great hospitality. One hundred percent would recommend Alora Dentistry to anyone who wants to have a great relationship with there dentistry

I had a deep cleaning done at the office. Dr. Mandy is very professional and friendly. The staff took good care of me such as providing me water, blanket while the treatment was happening and I felt really comfortable. I did not feel any pain, treatment was done very professionally and smoothly.

I wasn't told ahead of time that I was going to be charged extra to have my teeth cleaned. I decided to change to another dentist and signed the form to have my x-rays sent to that office almost two weeks ago and they haven't been sent yet. I called Alora dentist office this morning and Dr. Mandy answered. I explained what I needed and she said she didn't know how to send my records to the other office. I can't believe it!

This is the first dentist I've visited since moving to CA nearly 8 years ago where I feel my dental care is being addressed not only appropriately but with education into what needs to be done and why. I did need to have some work done and was shown pictures of my teeth to help me see the issues of concern. These were not just the x-rays but actual photos of my teeth taken before the procedure. Staffing are very friendly and supportive as I expressed my anxieties in having dental work. I would recommend to anyone looking for a new dentist to give Alora Dentistry a try.

Continue to be impressed with their care and professionalism. Genuine concern about their patients well being. Caring, very competent and skilled staff.

This place is small, not very clean, and very unprofessional. Don't waste your time coming here. Absolutely the worst dentist office I've ever been to in my life. I scheduled a cleaning for my daughter at this place only to have them cancel on me. Then, like a dumb ass, I decided to come back myself for a deep clean, and as I walked through the door the lady tells me she can only do half of my mouth today And I would have to come back another day for the other half.

This is ridiculous as I have always had my full mouth done from every other dentist. Then she tells me there's not enough time to do my mouth because it's after 4 PM. On top of that, the front desk lady was rude and was complaining because I was a few minutes late to my appointment. I was late because I was waiting out front for them to come out and get me (covid rules) after she put me on hold for 15 minutes on the phone I finally hung up and just went inside. Avoid avoid avoid!

I've had many bad experiences with dentist from Windsor to Santa Rosa. Alora dentistry change all that outcome. Dr. Mandy and her staff took extra care while I needed a crown. I can't say enough about this office and will recommend my family and friends to her office. Dr. Mandy takes her time when it comes to working on your teeth and explains all the procedures that are going to take place. She has a charming presence and an understanding that I feel comfortable with. I highly recommend Alora Dentistry.

I went to Alora Dentistry in July for a new patient visit and to schedule a cleaning. When the dentist Dr. Kaur examined me, she spent approximately a total of 3 minutes with me. She asked me of any dental complaints I had to which I replied sensitivity. She took a dental tool, the hook, and proceeded to scratch at the area I pointed to and then then a second area in my molars.

This was the full extent of her exam. No x-rays or gum measurements with a periodontal probe were taken. Upon leaving the dentist I was given a dental recommendation of a deep cleaning costing $900.00. I opted for a regular cleaning that my insurance covers in full and made an appointment. A day before my scheduled appointment I was called and told that my cleaning was canceled because the dentist wanted me to have a deep cleaning.

I argued against this as how can a medical professional make the most invasive determination without having actually examined my teeth? Later, I called Delta Dental to go over the proposed invoice. On the invoice there were four $100 charges for Gingival Irrigation. The Delta Dental representative informed me that with my insurance I do not pay Gingival irrigation.

This now means the dental office is attempting to over charge me by $400.00! My final complaint is that the dentist ordered "Periodontal scaling 4 or more teeth" for all 4 parts of my mouth. Without gum measurements or x-rays how can she adequately be sure that every tooth needed to be deep cleaned? "Periodontal scaling 3 or less" is also available and is $25 cheaper for patients who do not need an entire quadrant cleaned.

In summation, Dr. Kaur did not do a full exam of my teeth and yet assumed I need a deep cleaning to the fullest and most expensive extent available and even tried to overcharge me by $400.00. On the up side, the staff was pretty nice.

Dr Mandy Kaur is truly wonderful. I'm pretty scared of dental work, and not only is she highly competent and skilled, but she also helps me feel at ease, makes herself easily available for questions or followup, and maintains a clean, organized office. Her staff is SO kind and personable. I was honestly really disappointed when my insurance changed and I needed to leave my last dentist unexpectedly, but so far, the shift to Dr Mandy and Alora Dentistry has been a really great experience. I feel even better in her hands than I did with my last dentist!

I've been going to Alora Dentistry for almost a year now and I cannot recommend them enough! Dr. Mandy is absolutely incredible at what she does. She is so nice and welcoming, she makes you feel exceptionally comfortable. She is very gentle and makes sure you're okay during any tooth procedure. Not only that, she talks you through what she is doing the whole time so you feel included in on what's going on. Alora Dentistry also has the best dental assistants and staff. They are all so friendly and make you feel right at home. Hands down, the BEST dentist office I've ever been to. I can go on and on about how much I love them!

OMG What a pleasant experience and teachable moment from the hygienist. Accommodating and professional. They're "keepers"

I got lucky finding this gem! Dr Kaur and her team were very helpful and informative. It's hard to find a dentist you're comfortable with but they made it so easy and smooth. I'll definitely be back in 6 months! Thank you Dr. Kaur!

Alora Dentistry is amazing! I 100% recommend this clinic to all my friends and family. Dr. Mandy is such a genuine and understanding person who takes care of ALL her patients thoroughly. She took her time to explain to me everything about my treatment and answered all my questions. I had a wonderful experience!

I gave a review from the parking lot, but Yelp's asking for another one. I was blown away by the fact that I received a follow up phone call from Dr. Mandy thanking me for coming into her practice. With me, a small gesture like this yields a ton of loyalty. In this day and age of digitized everything, a personal phone call tells me that patient care is important to their practice.

Went in for a consultation and was laughing at the two dental assistants trying to figure out the piano machine. One was telling the other one that she had to push a button. Then handed her colleague the vest she should have put on my child pre X-ray. Pretty scary they couldn't run a standard X-ray machine and bickered the entire time. After 5 tries of it not working my child who was already tired and hungry so I took her down off the stool.

What was odd was the dentist had to tell them they would need a stool for my daughter to reach the pano machine and where to find it. You think they would know that. After discussing the experience with my dentist they were happy I left since they have to fix a lot of work from that office.

My best dentist visit! Dr. Mandy Kaur is knowledgeable and professional. I always felt uncomfortable going to a dentist, it gave me anxiety but after getting a root canal done by Dr. Kaur, don't have to be worry about it anymore. It was a pleasant procedure and never going to any other dentist. Excellent staff, excellent service and a great dental office. My experience was great and I will definitely recommend Alora Dentistry.

My 4 year old is very scared of dentist and the staff here were patient and accommodating. The front desk staff handled my complicated insurance situation while I was in the room with my son. I am super impressed with their services and highly recommend!

Dr Sinada and her staff are very professional, welcoming and most of all gentle and patient with the children. Her staff is very accommodating and handles all the insurance procedures. We highly recommend Alora Dentistry.

Wonderful practice! Dr. Sinada and Dr. Mandy are the BEST! My first visit immediately felt welcoming with humble and kind customer service. Dr. Sinada is a wonderful Pediatric Dentist, made our children feel comfortable and fearless towards visiting the dentist. Not to mention the attentiveness I received from Dr. Mandy. I've routinely gone to several other practices, but I plan to return to this one from now on. I didn't get my hygienists name, but she was kind, patient, and thorough. I couldn't wait to get out of the chair and smile with my freshly cleaned teeth!