Jeffrey K Friend

They were amazing. I had a tooth removed and they made it feel painless. I Would recommend them to everyone. Update. I went back after 5 years and they remembered me. Staff is amazing. They take good care of you and fully explain everything and as you have treatments they explain it as well. Its hard to find dentist that are amazing. look no farther m

Update to this: they corrected and then some. They were truly wonderful and apologetic. Every visit since has been wonderful and I highly recommend them. My initial experience with this dentist was pleasant and I even referred friends. I can tell you I won't be doing that anymore and will be considering another office. I came in to have my permanent retainer removed, and would receive an invisalign retainer instead.

That appointment was in mid November. They said it would be 2-3 weeks to get my new retainer. Fast forward to December, just before Christmas. I was called back in due to some flaws in the impressions and had to have them done again. I was told it would be a quick 10-20 minute, in and out appointment. If you have ever had impressions done, you know they are a nightmare to sit through, so I wasn't thrilled to have to do them again, especially because it was their own mistakes that needed fixing.

Part way through, the doctor/hygienist that was doing my impressions left. I sat there for close to 10 minutes, I had to get up and go down the hall to get someone else to ask if I could leave--I had a very busy day and was already in the office for well on 40 minutes. Another hygienist stepped in to finish with me. Fast forward to the beginning of February, no retainer.

No phone call. Just a letter in the mail with a bright pink sticker telling me "second notice." I owed more money because my insurance didn't cover the invisalign, which they had assured me would be "highly unlikely." I called and turns out my retainers are there, no idea how long they have been there, but no one thought it would be a good idea to call me, just bill me instead.

So now I own an additional $333 for a product I have still yet to receive. This office is a disorganized mess. While yes, very friendly, that only goes so far when they continue to drop the ball.

I do not often write reviews, but I feel compelled to warn others of the out of pocket costs expected with RVA Dental Care. I had a truly excellent experience with all of the staff, which makes their billing practices even more disappointing. As a new patient, I was told they bill insurance and was not given any additional explanation during my initial call or first appointment, nor did I think to ask questions to confirm that they actually accepted insurance and billed as all my dentists in the past have.

After paying a large sum upfront at my appointments, I received an additional $600 bill in the mail. When I called their office to question the costs, I was told that my insurance "did not cover as much as [they] expected" and I was responsible for that $600 difference. All in all, I paid almost $1,600 to get 4 existing fillings revised. Per a representative at my insurer, this should have been a max of $400-500 in network and an estimated $1200 out of network. still $400 less than I paid with RVA dental.

I do want to add that this note is at the bottom of the bills, which I clearly did not fully understand or further investigate. After reading through other low reviews, I realize I am not the only one who failed to ask questions about this "non participating" policy and paid greatly for it.

Called and booked a cleaning which was easy and convenient. The location was awkward as the parking lot was tiny and the inside was not so clean. I assume they think people don't read their bill as my insurance was also charged for an X-ray that never happened. This will be reported for insurance fraud and to the BBB. They offered a fluoride treatment which was extra for the clean service and agreed to. Will update once I speak with the billing manager, my insurance company and the BBB.

RVA Dental is fantastic, and Dr. Lawrence is one of the best dentists who has ever treated me. I'm a very nervous patient, and Dr. Lawrence and his assistant, Monica, made me feel calm and unafraid. They explained everything in great detail and took the time to answer every question, no matter how small. Plus, Dr. L is very laid back and conversational. Everyone there was friendly and helpful from the moment I walked in the door. It's a long drive for me, but totally worth the trip.

Our family loves this place. Even our 7 year old LIKES to go to the dentist. Everyone is super friendly, professional, and they offer all the latest tech to ensure we get the best dental care. Big ups to Dr Friend.

Absolutely everyone was wonderful from the moment I walked in. Everyone was friendly, welcoming, kind, and just giving great energy. It can be a struggle to find a good dental office and a good dentist. If you don't feel comfortable perhaps you won't ask the right questions or advocate for yourself when you feel something isn't done quite right. I have had that type of experience before at another local dentist's office so it was very refreshing to come to RVA Dental Care. If you are new in town and looking for a new dental office or even if you're not I would recommend checking out RVA Dental Care, they offer a great level of service!

Thank you for moving my appointment last minute to a couple hours later that day. That really helped me navigate an urgent work matter. Mallory did a great job cleaning my teeth. And Dr. Lawrence, with his great "chairside manner", is always a pleasure to talk to and learn from. Thank you.

This was hands down the best experience I've ever had in any type of medical setting. From the moment I called to schedule my first visit, until I exited the building, the service was exceptional. 10/10 would recommend!

Amazing! Love Dr. Friend and his staff! Explains everything perfectly and is very gentle and kind. Would definitely recommend to anyone looking for a dentist!

I contacted RVA Dental Care because I needed an emergency appointment. I have had significant anxiety surrounding dentists for years and I was very nervous going in. However, from the first phone call all the way to the check-out after the procedure-every step was so easy and the staff was so incredibly kind. They take their covid-19 precautions very seriously and I felt safe the entire visit. Erin and Dr. Lawrence took the best care of me and really made me feel comfortable the whole time. Though the circumstances that brought me there were unpleasant, I am so thankful I found RVA Dental Care.

Had my root canal done by Dr. Friend. I couldn't ask for a better experience. This guy is a PRO. Excellent communication, everything was explained upfront, including price. Very considerate of pain, extremely thorough. Everyone there was very nice. Well Done

My wisdom tooth extraction was painless! They took really good care of me as they always do. Definitely recommend this dentistry! Lovely people!

Great dental practice! Everyone is incredibly friendly and understanding. They have taken great efforts to ensure safety during the covid pandemic! Experience with Dr. Collie has been great as he explains his thought process with the patient and comes to a consultative decision on what needs to be done. Highly recommend the practice if you are looking for a dentist in Richmond!

State of the art equipment meets genuinely friendly people. You need to come get your teeth shinier here.

What a great experience! Was injured firing a Bull Pup Rifle and getting struck in the mouth by the charging handle. Emergency visit required. No response from several places I contacted. RVA Dental Care wasn't my first choice, but so glad that I have found them! Amazing facility! Friendly and compassionate staff! And mostly importantly, discomfort free dental work!

I really don't like visiting the dentist, but I can't wait until my next scheduled visit! Thanks Dr. Lawrence for taking such awesome care of me after that injury! Thank you! Thank you! Thank you! See you guys again soon!

RVA Dental Care is AMAZING! Coming from a person who has always feared the Dentist, this means a lot. From start to finish everyone was extremely friendly, thorough and comforting! Very pleasant experience from start to finish!

I love visiting RVA Dental Care! Each visit the team is nothing less than amazing. They are so kind and caring and truly make you feel comfortable! Not to mention, I'm never in the lobby for long - they get me to the back and started very quickly! Thank you to the team here, keep up the fantastic work.

Great group of caring practitioners! Thoughtful, caring and professional. I highly recommend them for all age patients!

RVA Dental Care rocks! Not only did they do a professional, no pain, teeth cleaning for my son and I today, but they were also super helpful when I found out my car wouldn't start when I went to leave. They tried to jump start my car to no avail, and when that didnt work, one of the dental hygienists drove me and my child to our home because nobody was available to pick us up. I can't sing their praises enough!