Gentle Dental

I have been using this office and dentist, Dr. Roberts, for several years now and have always felt well served. Dr. Roberts is a very good dentist and helps with patient anxiety by being both kind and self assured in his work. The staff there has always been very helpful and friendly as well.

Dr. Roberts and his entire staff are phenomenal! I've been to a few dentist over the years but I must say Dr. Roberts & his team have been gracious & accomadating for all my Dental Needs. I live in Delaware and travel to Brockton Massachusetts for my care. That speaks for itself.

I had a great experience going to this dentist, the process they went through was fabulous. I used to have a fear of dentists now I have a different outlook on dentists. I am looking forward to my next dental appointment!

Shauna is the Best hygienist! Dr. Robert's is a wonderful dentist. I cannot speak more highly of everyone at the Brockton office. They all do a wonderful job! I recommend them highly!

Dr. Roberts and his staff are always great. I was super anxious about getting all 4 wisdom teeth extracted while being awake. They were all so patient, calming and always made sure I was feeling ok. I highly recommend Gentle Dental to anyone who has anxiety about visiting the dentist. They really do live up to the "gentle" in their business name.

I have been going to Gentle Dental in Burlington for years and years, and would highly recommend to anyone looking for a new dentist. When we all started struggling with Covid, I always felt at ease keeping my appointments, because the entire staff strives to make you feel safe. The current staff definately gets a 5-star rating. Michelle and Rae at the front desk are always courteous and helpful.

I do not particularly care to go to the dentist; however, I have had the same "team" for what seems like forever. my hygenist, Michelle, my dentist, Dr. Kim and all the Dental Assistents could not be any more pleasant. so thank you to my Gental Dental team for doing a great job and always making me feel better about keeping my dental appointments!

I have been going to Gentle Dental since 2015. They are the most professional group of people. I used to be a nervous wreck when I knew my appointment was approaching, but not anymore. Great experience.

This is your life, that is exactly your life, however there is a moment that is money, if you think your life never ever go there therefore I had been there for my dental appointment they told me about scheduling my appointments for the future visit then they sent some bills to my insurance like I had some service with my visit while they didn't even cleaned my tooths then they sent many stuffs to my insurance how come you billed to my insurance while you didn't even cleaned my tooths, go to local professional dentist office, not to gentle dental.

Some employees are professional some are not, how do you know? Don't take a risk, also if you want to take a risk, you are going to make schedule your future visits then all appointments have been canceled day before the time, don't waste your time, tooth means life, exactly that is your life.

Dr Roberts rocks, grea personality and took the time to clearly explain and make recommendations.- the hygienist, I am not sure if her name is Shawna, did an amazing and thorough cleaning. Glad I am going to this location.

It is with pleasure, gratitude and thanks that I write this review. I have been a patient of Gentle Dental for several year, and I can not express my profound satisfaction with the services. Dr Revah, Christine, Dr Smith and all his support staff, dental hygienists and front desk staff are beyond amazing. Prior to becoming a patient I was embarrassed by my smile and lacked self confidence.

Upon completing my treatment plan, I regularly receive compliments on my smile, feel far more confident and outgoing both personally and professionally. To say I am satisfied with the quality, care, professionalism and end result is an understatement. My satisfaction with the care led me to feel completely confident in bringing my entire family (wife and 2 children) to Gentle Dental in Burlington, MA for all out dental care needs.

The regular communication, follow up appointments and assessments truly reflect the dedication, compassion, professionalism from these amazing dental care givers. I never felt rushed or that I was just a body in the dental chair. I always felt genuine care, compassion and concern for me and my family as people - not just a patient. I give this office, company and providers the highest level of thanks and recommendation without the slightest hesitation.

I love the staff at Gentle Dental! Dr. Roberts is the BEST! They really put me at ease and explain all of the costs involved. I finally love my dentist!

Never thought I would not mind going to the dentist. I actually look forward to going here to get any dental issues I have resolved. Everyone from the receptionist to the doctors are friendly and professional. I've been going here almost 10 years and no complaints.

Excellent! Staff is great! Very reassuring and accommodating! (And this is all an understatement!)

This place really lives up to its name. When it comes to dental work, things can get pretty scary pretty fast if you are one to go too long between visits like me. I have to say that I have not encountered one staff member here that didn't exceed my expectations. From the front desk, to the hygienists and my dentist, Dr. Kim, everyone here is so reassuring and kind. Bonus points go to Khang.he is excellent at what he does. He is honest, skilled, knowledgeable, understanding and friendly. Good service is rare these days, but it is alive and well here!

Very satisfied with there service. I have been going to Gentle Dental Brockton for a few years now I have no complaints, very good place if you are looking to take good care of your teeth.

Hands-down the best dentist I ever been to best customer service best staff always give you the best recommendations never been so happy about my smile Dr Roberts and the rest of his team are awesome so many to mention all

Friendly and take your Best interest seriously. It's a bit pricey but they are willing to help you find alternative solutions to help it to become a little more affordable. Great staff. And Dr Roberts is the best .

I am more than satisfied with the quality and affordability! I received both ortho and general services, am could not be more satisfied. All the staff are friendly and professional, location and facilities are amazing. I would recommend without hesitation. Thank you all very much!

First visit. I met Dr. Roberts for the first time. I've never met a dentist who was so detailed in explaining my personal dental situation. He made me so comfortable and has such a pleasant demeanor. I found a dentist with a great staff! Dr. Roberts really cares and will be someone I can trust. Thank you!

Literally the best dental office I've ever stepped foot in! Friendly staff, clean office! Everyone is so friendly and makes you feel at ease! Highly recommend them

I just want to give a huge thank you to Dr. Smolyar and her assistant Christine. I am a new patient to Gentle Dental and am in the process of having a root canal done which was infected. Dr. Smolyar was so professional yet at the same time sincere and concerned for me while going thru this process. She made me feel relaxed even tho i am anything but when having to be in a dentist chair.

I would trust her for any other future root canal and wouldn't be dredding it. Christine was a perfect match for her assistant and was also so professional and so nice. Thank you both for your kind treatment in caring and not treating you like you are just another person to only make money on.

The best place, no matter the urgency. They always make you feel welcome and don't make you feel judged like every other dentist office. They lay out the cost before leading you into any work so you're not surprised come payment time. Also, they work with you, making a plan of work that needs to be done along with cosmetic repairs, that help you feel better as a person.

Highly recommend this office to anyone and everyone. This location has the best customer service from the receptionist (Molly, the absolute best) all the way up to the dentist. They understand the dentist is an overall uncomfortable experience, and they go above and beyond to make sure the customer is at ease. They got me smiling again, and I can't thank them enough.

Dentists usually scare me, but Gentle Dental at Burlington has defied my fear and I now look forward to visiting them. From Amelia to the front desk, Remi the dental assistant, and Dr. Kim, the dentist, I've had such a positive experience here. All of them were caring, kind, and professional in their work. I wanted to give a shoutout to Khang/Kane, the dental hygienist; I've had such bad experiences before with cleanings, but Khang took such great care of me in a detailed, pain-free manner that I would not hesitate to have cleanings done by him again. Thank you, Gentle Dental!

My whole family goes here and we are happy with the service. The dentists are great, specialty departments (unfortunately I have had to see them for root canals and a pulled tooth) are wonderful and accommodating and the hygienist (Kane) is great! My two year old is just starting to go and hygienist Kane is super patient and allows my son to set the pace. Highly recommended all around!

My husband went to Gentle Dental because their price for a cleaning was$126.00 where our currant dentist was giving us a price of $257.00. Our current dentist was new to us too since our longtime dentist had retired. He went to Gentle Dental and they said he would get a cleaning, x rays and exam for a new patient promotion if $57.00. When he went they did the x rays and exam, but said he would have to come back for the cleaning which would be done in 4 deep cleaning sessions, one quarter of his mouth at a time.

The first quarter was the only thing covered under the $57.00 special. After that each quarter would be $330! Plus they said some other things needed to be done and he left with a price quote of $1,600! Needless to see he isn't going back. The $57.00 new patient exam is a scam. It is not what it says it is!

Great place! Khang is awesome. He really cares about his patients and is passionate about dental education. He's also super friendly. And he got me to become a regular flosser!

I have been very pleased with my visits here. The Staff is a pleasure to work with. Everything is explained in full detail before any work is done and the costs are discussed ahead of time as well. They will even provide a detailed estimate with insurance factored in. Dr Kim and her staff are very professional and you should forget the 1800 dentist thing and just call them. Andy M Woburn

Not exactly sure why the reviews are so bad for here. I've been coming here for over 10 years and have never had issues. Even though I don't live in the area anymore I still drive up here to get all my dental work done. I get my regular exams here, have gotten fillings, got my wisdom teeth out here, got braces here in high school. The hygienists are always super nice and Kim at the front desk is so nice to me! And the price is definitely worth it.

After not going to the dentist for about 12 years I finally came here. They understood my concerns from the last place and have made each visit a good experience. I would recommend going to them if you have a fear of dentist. Everyone I have dealt with has been extremely nice.

After going here for more than 15 years, the dentist I had been seeing left the practice with no warning. The staff was rude when I expressed my surprise and displeasure that no one called me to let me know that my appointment would not be with this dentist. (Anyone who has dental anxiety will tell you that seeing a new dentist requires some warning). ** I decided to see a new dentist, who just found HUGE problems with my fillings and crowns. Gentle Dental had said I had two areas of decay and my new dentist found more than 16! Old fillings were left in my mouth to rot and GD just told me it was fine. These people should lose their license. Rely on these reviews! Go somewhere else!

Unprofessional Costly Rude Just an overall horrendous experience. You don't have to take my word for it, let the majority of the reviews speak for themselves. Had a front crown put in just two years ago with almost $3000 out of pocket. It fell out while eating nachos within the first week chipping a back tooth of mine. After re-cementing, here I am with still no front tooth and out almost $3000 as a single dad of an 8 year old two weeks before Christmas.

This time my tooth fell out while in the shower. I baby'd the crown. Anyone who knows me knows this. Regardless, these lying scam artists tell me that its my fault and they can no longer put the crown in. I either have to pay another $700+ for a flipper, $3000 for a bridge, or over $5000 for an implant. Out of pocket since my insurance doesn't pay for it. Calling the better business bureau this week, this is asinine.

Like someone else said, the McDonalds of the dentistry industry. Dentist turns from dentist to sales woman within ten minutes its SICK. Everyone working there outta be ashamed of themselves making money by getting over on people

Worst dental practice ever. Go to a private practice. Front desk personnel are rude and snobby.

I signed up with gentle dental back in 2008. I started going here for cleanings and started seeing a dentist there. Funny thing is I started getting more cavities the more I saw the dentists. See a pattern? They will purposely give you faulty fillings, caps, and create more holes in your teeth. One specific time, they closed a cavity for me which they charged me for, then 4 months later, they say it was a root canal, and will have to charge me again. Um. Hello.

They are a bunch of scheming scavengers who advertise as if they actually care about the practice. They have absolutely no integrity. They will run you for your money. Beware.

I am so sorry to say, the management needs to do something about the teeth cleaning for patients. My daughter, 10, went a couple months ago, I could tell that's an unpleasant dental experience for her. She was treated roughly. She does not want to go back again. We are real patients. Please take care your services seriously, pay a bit more to hire good staff or you are loosing business.

DO NOT SCHEDULE CLEANINGS AT THIS LOCATION. Hard lesson learned, you will only see a dentist if you specify you want to see a dentist; otherwise, you will only see a hygienist. I find it extremely disappointing that you go to a "dentist" to prevent cavities yet they don't even have you see a dentist. Such a poor practice! The dentist assistant even said that the hygienist aren't qualified to see cavities. WTF! However, their orthodontist services are great!

Lesson was learned after bringing my daughter there for 2 years without knowing she wasn't seeing a dentist during her cleanings! This obviously contradicts what the owner has stated in his response.

I had my Invisalign from here. The reason I went with Gentle Dental instead of somewhere else was mainly due to the cost. Other places were quoting me at least 1-2k more. With that said, I do think the service here is not very personal though Dr. Lim is nice. Most of the girls do not make you feel very welcome. In addition, they are not very good with their scheduling and late appointments are the norm.

This is likely due to the fact that Dr. Lim is only in this office once a week so everything needs to be crammed into that one day, which is tough. I don't regret going here for my Invisalign. The results were great and it was cheaper than everyone else in the area.

This place is horrible. If you're having anything done out of the ordinary routine check-up, they will try to trick you into paying more for the service. They don't tell you how much it will cost and will throw a huge bill on you as you're leaving after surgery. Don't ever come here. They don't care about you and will keep suggesting to get stuff you don't need like prolonging your braces wear or even getting them when you're 40. They are extremely shady and unprofessional people.