Ann Arbor Orthodontics - Maria L Pinzon

Dr. Pinzon and her staff are absolutely amazing! They are so kind and compassionate. I highly reccomend them to make your smile beautiful I wish I could give them more than 5 stars!

I feel truly disappointed with my recent visit at A2 orthodontics for new patient consultation. I'm just getting back from their office and writing this review in front of my desk almost with tears. I feel so disrespected, even a little racism (not sure if it's because of my Asian face). I don't know if my situation is an exception as I see other people's reviews always mentioning their friendly staff.

I want to share my experience just for your reference. Throughout the entire consultation, the coordinator's attitude towards me made me always wonder if I did anything wrong. She always with a straight face and seemed not willing to talk to me. She didn't explain to me what we're going to do or why we're doing that during the process, and spoke to me in a spiteful tone without additional words (e.g. sit here, turn right).

I tried to start small talk - want to make the atmosphere a little relaxed but failed. But I understand and respect that different people have different personalities and ways of working. However, I am also doubting the professionalism of the coordinator: - She didn't wear gloves while putting stuff in and out of my mouth. I see technicians always wear gloves during this type of process from my previous experience, I'd doubt the professionalism of not wearing gloves during such process epically during the COVID. - She didn't provide a protective vest before taking the x-ray.

I was always asked to wear a protective vest for x-ray either at my general dental clinics or any other orthodontic clinics I visited previously. As she didn't explain anything to me before/during/after taking the x-ray, at the moment she stepped out of the room I didn't realize she was actually about to start the machine, or I would be 100% sure to ask for a protective vest or something like that.

It really made me feel uncomfortable and unsafe! - She didn't allow me to have any consultation with other doctors before or after, or they'll charge a $100 consultation fee as for a second opinion. She explained if they spend 1 hour with me and I finally go with another clinic, it will be a loss to them. When I pointed out it's not the same as their marketing content advertised on website, she told me it's a new policy just taken action this month in a harsh and impatient tone.

She also indicated the full evaluation they offer will always be charged in any clinic. I explained to her about my previous consultation experiences, clinics all did photos and x-rays. Besides, they also did the 3D scanning, sent me all photos/models, a detailed document including diagnosis & treatment recommendations for my reference at no cost.

Then she stopped talking, left me hanging there and checked the webpage. Then she told me they'll not charge me this time but will only offer a "small" appointment. Then she left without any more explanation with a straight face, left me hanging there again. I can't think of anything I did wrong to hurt her, I feel I shouldn't deserve to be treated this way.

It's totally fine if you charge those who have consultations with other clinics before but you should advertise it on your website, or send me a heads up ahead if you recently change your policy. It doesn't make sense to market as free and inform patients they'll be charged during the on-site session and tell patients if they don't pay then they won't be provided with the standard consultation as marketed.

I hope you could understand this is a procedure will permanently affect one's rest of life. Every patient has different visions of beauty, and different orthodontists have different plans on both how to improve facial profile & dental health. The consultation is kind of a two-way interview for both patients and orthodontists. It's really hard to make such an important decision without getting enough information. The front desk lady was very friendly and welcoming, and Dr. Pinzon was very kind and professional too. But I dare not to go back again.

I went to Dr. Pinzon because my teeth had shifted since I had braces as a teen. She is basically an artist for teeth. She made countless refinements until I was completely satisfied. Not only do my teeth look great, she corrected problems with my bite that I thought I just had to live with. Everyone in her office is incredibly friendly, upbeat, and professional. And the fee was very competitive. I had a great experience and I am so happy with the results.

The best atmosphere and people! Ann Arbor Orthodontics truly separates themselves through their experience and talent. Everyone in the office is so welcoming and genuine, you'll forget your even there for an appointment! They are so accommodating when it comes to scheduling appointements and are respectful of your time! But most importantly they are talented at what they do. Having a somewhat difficult situation with my teeth Dr. Pinzon was able to craft a creative solution and didn't stop at anything below perfection. I'm so thankfully for my experience and the team that helped restore the confidence in my smile! Highly recommend and could not see myself going anywhere else!

I have been here for multiple years and I'm still going. Every time I go, I feel welcomed by the fun atmosphere. Everyone is genuinely friendly but still professional which creates a place that I recommend going to! The treatment worked really well for me, I love the way my teeth look!

I could not be more pleased with our experience at Ann Arbor Orthodontics. First, both of my boys' teeth look amazing! Dr. Pinzon is remarkable and walked us through the process step by step from day one. But the big difference is the service. Ann Arbor Orthodontics is truly a family practice. Just one doctor and a very small staff. Jessi at the front of the house bends over backwards to help with schedules knowing well that it is challenging for families to get out of work and pull kids from school.

I can't tell you how many times she worked with me to find creative scheduling solutions. Everyone is known by our first names and it is a personal experience from top to bottom.

I loved my experience at Ann Arbor Orthodontics. The team there is very helpful, knowledgeable and caring! From the initial call/conversation to the appointment itself, the staff went out of their way to make me feel comfortable. As mentioned in an earlier review, making the appointment was very convenient (can discuss over the phone or text messages). Dr. Pinzon and her team were professional and personable!

They run on time and I was in and out within no time. I felt like I could chat with Dr. Pinzon and her team for hours =). I would highly recommend this office for anyone considering orthodontic treatment (or transferring an orthodontic case) to this office - you're in good hands and care.

If I could I would give Ann Arbor Orthodontics 5 more stars! The whole team is very welcoming and helpful, they worked on my teeth for a couple of years and I always had a fun time chatting it up with the staff and of course the wonderful Dr. Pinzon. She is a truly great orthodontist. Thank you so much for the wonderful new smile!

Incredible experience! This is the most beautiful and well run doctors office I have even had the pleasure of going to. Very modern and simplistic design with huge windows like you're at a resort. The beauty of the office however was nothing compared to the standards shattering professionalism and person-ability of the staff. Dr. Pinzon and her team made everything so easy.

It felt more like making plans and hanging out with friends than it did setting up and going to a doctor visit. Warning: this office will ruin all other doctors appointments. I was in and out in a flash, but to be honest kind of wanted to stick around and hang out. Very much looking forward to my next visit. To add to this, Dr. Pinzon is ridiculously good at what she does. I'm very excited about the care of my teeth.

Dr. Pinzon and her staff cared for my son, now 23, and most recently my daughter, who is 16. Dr. Pinzon's office is first and foremost professional. She teachers at the University of Michigan and exudes a rare combination of empathy and expertise. After having been her clients for over eight years, we are so thankful for her and her staff. Her office is bright, modern and welcoming.

From Jess, the receptionist, to her assistants we were always made to feel welcome and confident that we were getting great care. Both of my kids had compliance issues with different aspects of the treatment, but both great teeth now! We recommend Dr. Pinzon's office without reservation.

I can't begin to praise the team at Ann Arbor Orthodontics enough! Both of my children have special needs and they LOVE going to see Dr. Pinzon her team! I also have had to have extensive work done on my teeth/gums. Dr. Pinzon was amazing! Kind, friendly, wonderful people who care about each individual!

I've never been to a more friendly, personable, and professional office! I've seen Dr. Pinzon for a few years and I've never been disappointed. From the toys and TV in the waiting room to the staff that quickly knew my name to the teeth brushing station to the state-of-the-art equipment, I can't think of anything else I would add to make this a better experience. In addition, Dr. Pinzon's name is famous in the orthodontist industry for having the highest quality service and is 150% worth every penny.

Had a wonderful experience at AA Orthodontics. Everyone was extremely professional, friendly & knowledgeable. Each visit I was met with smiling faces from Dr. Pinzon & her staff. In a year I had fabulous results. I highly recommend this dental office.

I am a student at the University of Michigan, but I am from San Diego, CA, so when a problem with my braces arose, I was not able to see my orthodontist back home. After calling multiple orthodontic offices, Ann Arbor Orthodontics was the only place that was willing to take me as a patient. They were able to fix the issue with my braces in a timely and efficient manner.

Just absolutely the best experience in every aspect! Dr. Pinzon and her team have seen both of my kids through their orthodontic needs and they have done wonderful work. Jessie has figured out how to manage me and keep us on track for scheduling! The office is serene, open, and calming, with windows looking out on green space and trees. No unnecessary stress here, but an abundance of professionalism and caring. We couldn't be more grateful for the excellent work, and for the friendly, warm interactions every time we come and go. Thank you AA Orthodontics!

I'm an out of town patient visiting for my sister's wedding, I called and they were able to fit me in the next day! I needed my bands changed so that I can look my best at the wedding. The staff was amazing, so friendly, and didn't charge me a cent. The office was clean, well lit and open concept, so I felt right at home. If I ever moved to Michigan, this would be my orthodontist! Highly recommend!