Novak Brian D

I am currently in month 3 of wearing clear retainers (off brand Invisalign) here at the dentistry. I have worn 7 trays for 2 weeks each so far. The process through the first 7 trays was I show up to the office and they hand me my next pair of trays to wear, usually giving me 2 or 3 at a time. Ive been wearing them consistently and doing my part, so when I went into the office on June 16th, I was expecting to receive at least my 8th, 9th, and possibly 10th set of trays.

They didn't give any trays and instead asked if I wanted to continue wearing the trays, I was shocked why they asked that question because my teeth obviously weren't shifted to be straight yet. So I told the office I wanted to continue. They then said they had to order the next set of trays, which I was already shocked by, since I went into the office that day, for the purpose of picking up the next set of trays, it should've already been ordered weeks before.

It was Thursday (June 16th) and I told them I had plans to go to europe with family next week and said can I get them expedited so they can get to me early next week. They didn't say they can expedite it to me. So I was patient, I called them a week later on Thursday (June 23). Then they said it may be 2 to 3 weeks, blaming the retainers company.

I explained to them that my family was now in Europe but I was still here waiting for the retainers. Now we are on Tuesday (June 28), I went into the office and now I'm being told there is no timetable on when the retainer will be coming, no shipment date, no communication. So I put off almost 2 weeks of a family vacation just to hear them tell me they have no clue when the retainer will be in when they could have told me that original Thursday on June 16th.

I asked again if they can expedite it to me and now they said they can if I go to Europe, but when I asked originally they didn't say they would. I am super disappointed in the service and extreme lack of communication that cost me the majority of a trip with family because they couldn't be straight with me from the get to. I was never reached out to once to be given an update, I had to call every single time even though they told me they would call me back with an update.

They led me to believe I would get them back way sooner and now we are at 2 weeks of waiting and no timetable of when I will get my next pair of retainers. I've also been wearing the same retainer for 3 and a half weeks and it's broken into 3 pieces now and we can't do anything. If this review is updated to higher stars, it means that the service was improved after, if not, this review stays the same.

Dr. Novak has been and is the most talented in his field. While everyone has been serviced by a dentist who has been overly aggressive or less than sensitive to their clients needs or concerns. Dr. Novak and staff are sure to put your mind and nerves at ease. I have been a client as has my entire family, we have nothing but positive things to say about Doc, Wendy and staff they care not only for how bright the quality of your smile is but they genuinely care about you as an individual and treat you like family. Thank you once again for 15 years of exceptional service

Dr. Novak and his staff are amazing. Wendy the receptionist is very polite and professional. I filled out the forms and was promptly called in to see Dr. Novak. Doctor was very courteous as well as professional. I had a loose dental implant and doctor explained the procedure to make repairs. Doctor was very efficient and has very gentle hands. The service is fast as well as efficient. I wish I could give these amazing people 10 stars as they really earned them. Do yourself a favor and visit this dental office!

Not sure what even to call this place. first time patient and scheduled a dental cleaning came for my scheduled appointment and it was never made. I called earlier in the day to confirm and they didn't answer their phone(that should have been a warning sign )I do not recommend this dental office. My first initial visit with the doctor was great but this lapse on their part is unacceptable. They Couldn't even accommodate me same day when it was their fault. Never seen Such bad customer service ever.

Dr. Novak and team are the best! My family and I switched to Dr. Novak a year ago and I'm so glad we did. I had not been to the dentist in a while. Two cleanings, one crown and one filling later, I'm back to dental health. My experience has been quick and painless. Don't wait, see Dr. Novak now!

I can not say enough good things about this office. Dr. Novak is thorough, friendly, and trustworthy. His hygienists remember your name and do a great job. I couldn't be more happy!

There's a reason I drive 40 miles to Dr. Novak's office: First class care. I just had a crown replaced, and not only was it all done painlessly, but now they have technology to fabricate the permanent replacement on site. That saves me a second 80-mile round trip, plus the time I save getting it all done in one visit. That's great, but the main thing is the quality of the work and the confidence I have in it. That is worth a great deal. So I have a great new tooth with very little bother. If I could rate this practice 10 stars I would.

This guy is a rip off. Please stay away from him at all cost. Wendy seem to be friendly but very fake. I don't know how they stay in business so long. I went to see him for five minutes and I receive a bill for $275. Please do not trust this guy. This is twice now that he does this. He is unprofessional and so is his employee. He told me that he will not charge me for labor but he lied. He went through all of that school to rip people off. He doesn't genuinely care for his patient.

Nice, modern office. Friendly staff. Doctor was very professional and had excellent technique. Decided to have a procedure done without anesthesia (had to go back to work after appt) and did not experience one ounce of pain or discomfort. Reasonable cash prices too!

Best dentist ive ever been to in my entire life! This was my second time there, his hygenist, (i cant remember her name but shes blonde) is so gentle she was an awesome cleaning experience. I had 3 cavities filled today and literally i didn't feel anything. Dr Novak is amazing 10/10 A+++ would recommend!

I've been frightened of dentists my whole life until I met Brian Novak and his team. Perla, his dental assistant, was so kind and gentle. I felt zero pain the whole time I was being treated. Thank you so much to your entire for everything you have done for me! Highly recommended.

If you have insurance, be sure to check your "Explanation of Benefits (EOB)" against Novak's billings. My personal experience is that Dr. Novak cheated me out of over $100. probably more, but I didn't have the energy to research. Makes sense why he was so vague on the work I needed to have done. Wendy is the happy-pappy Receptionist there to make you think they're friendly and honest. My new dentist is great and now I am careful to check my insurance statements. Never should've trusted Novak and company!

I've never felt the need to Yelp before until I met Dr. Novak and his amazing staff. His office is top notch, very professional, kind and compassionate. They're dentistry is absolutely painless due to the doctor's extraordinary skills. They always makes me feel at home when I arrive for an appointment. I have finally found the dentist I've always been looking for. I love these guys without a doubt and would with out any hesitation recommend him for any of your dental needs.

Been coming to Dr. Novak for years. Always a friendly staff. Office has the latest technology and is always clean. Love all the old pictures of famous buildings in and near Whittier.

Everyone is very nice. Dr. Novak is patient, kind and explains things really well. All around great person. First dentist that didn't cause me pain of any kind. Can't beat that! : Dr. Novak keeps his office up to date with the best technology. Text reminders and electronic check in. Highly recommend!