Jollyville Dental - Bruce Roach

Clean, friendly, professional and respectful of your time. In and out in no time. Every person I interacted with was helpful and caring. Wish they had later hours.

I've been going to Jollyville Dental for about 7 years and the service has always been excellent. Friendly administrative staff. Knowledgeable and attentive hygienists. The doctor is equally out standing.

Great service, everyone is so friendly. Dental office always clean and sanitized. I've been with doctor Wisely for some time now and can say he is a great dentist.

I went in to get a teeth cleaning and the submit removed off of my teeth the staff member that spoke to me on the phone didn't say anything about costs except for they were running a new patient special, they waited until I was in the chair with someone's fingers in my mouth before they would quote me a price. Highway robbery. If you go to these people nail them down on their costs upfront Otherwise you will be paying more

The best dentist I've ever been to. Kept me in the loop while doing exam and explained why and what was happening and what I needed to do to fix it. Will be my dentist from now on.

I really like this dental office! Even when calling the office the lady who runs that front office is so positive and helpful, the dental hygienist have always been thorough and informative. And the Dentist.he's great! Actually listens and follows up as promised. They have a great team and it's nice to say, " I enjoy going to the dentist". Lol!

The staff is so welcoming and friendly. Dr Wisely is the best Dentist I have ever seen. I have trouble getting numb. I can't explain why, but he is able to numb me completely keeping the dental procedures pain free. Also like the way he explained what needs to be done and created a plan to get all the work done over time. Update - I had my cleaning and checkup today.

The office was clean and the staff is super friendly. My hygienist is so good, she uses a technique that removed the coffee stains from my teeth, my bottom front teeth are white again. Thank you Dr. Wisely Update 12/1/21 - Another fantastic experience today, had to get a cracked tooth repaired. The team was able to accommodate my schedule and take me in a little bit early. As before, the dentist's work on my tooth was painless and comfortable.

Excellent place to go. Very calm atmosphere. Very professional people. Very friendly. Even though I got referred to another doctor I was sad because that meant that I did couldn't go back to these people I highly recommend in five

The staff is very warm and courteous; the communication between Dr Wisely (who is terrific) and our hygienist (who is a gem) is open and very professional; thank you for your outstanding service. I highly recommend Jolletville Dental Professionals.

Great first visit! Office staff and hygienist were very friendly and doctor was kind and informative. Would recommend!

I had my teeth cleaned today, and the dental hygienist was outstanding! Dr. Wisely was great- pays attention, listens. I was very well taken care of. I also wanted to add that Mandy is AMAZING!

This was my first time going back to the dentist since before Covid so I was a little nervous but I had a great experience! My dental hygienist was nice, personable, and explained each step and told me exactly what she was seeing. The dentist was also really great at explaining everything and answering my questions thoroughly. Though I loved my previous dentist I was really struck by how everyone at Jollyville Dental Professionals thoroughly explained every step of the process! I'm glad to have found them as my new dentist's office here in Austin.

Wife and I went to see Dr Brandon Wiseley at Jollyville dental, me for cleaning around two months ago and my wife for a deep cavity under her crown. In both instances the office was always welcoming and professional. The assistant took X-ray and showed the affected tooth where we were referred to a surgeon for extraction by the Doctor. Great experience and we will return if additional dental work is needed.

Was able to be seen quickly and follow up treatment appointments were quick. Extensive dental work is expensive, and their prices are very fair. Not the cheapest, but nowhere near the more expensive price ranges I've seen. Front office, Assistant and the dentist were all kind in their approach, thorough in examination, and offered great advice around the treatment plan. I'm very happy.

I had to schedule an appointment the night before for emergency and Jollyville Dental Professionals had online appointment scheduler. They've been patient and kind the entire time. They take time to explain and tell you what's happening. Also even with metal pokes and prods, they're still try to make sure the use the gentlest of touches to ensure the least amount of pain and discomfort.

Brandon Wisely was very unprofessional. He did not introduce himself. the first thing he told me was that I needed a root canal right after the dental assistant was showing me the x-ray and explaining thoroughly that this was not a root canal situation. He then asked me if I had fallen down or been hit in the face recently. I told him I had not and he said that it was crazy that I didn't remember that! This man is just out for money and doesn't seem to care about the people who walk into his practice.

I have been with Jollyville dental for many years. When Dr roach retired Dr Cody became the new dentist. Very pleased With the new dentist My crown replacement was perfect! Monica has been my hygienist for years and she is wonderful. Highly recommend this practice

I wish I read the negative reviews before we came here. After first appointment, was handed an extremely expensive treatment plan, they refused to work within my means. We scheduled a deep cleaning which they kept pushing for us to get. Without consulting us, they put another $100 laser service on the bill, which I didn't notice till after. When I asked to be refunded they said they already sent it to accounting and will send me a check in 2 weeks. It's dental offices like this that give the profession a bad name. Money driven, and pray on the insecure, suggesting procedures you don't need, so they can make more money. Avoid this place, and take head to the negative reviews.

My daughter needed major work done. Everyone there had been so kind and nonjudgmental. The windows in the patient rooms face a beautiful, shady backyard. The prior dentist has retired and Dr Emeigh is now the dentist in the office. He a very kind and gentle man. He reminds me of the dentist I had growing up.

Best dentist's office I have ever been to. Really nice dentist, oral surgeon, and staff. Organized, professional, and also a relaxed pleasant environment, which is important to me as I have had anxiety about dental work in the past. I've been going there for over two years, no complaints. Once on a weekend I was in pain after some work on a tooth, Advil wasn't helping, so I called the after hours number, and instead of an answering service, the dentist answered! (It was his home number). He called in something stronger for me, which helped me get through the weekend.

At our first cleaning appointment, my wife and I got oral cancer screenings. The hygienists didn't discuss it with us at all beforehand. turns out that's an extra fee. Then Dr. Roach gave me three air abrasion fillings for small cavities. They were likely unnecessary as I've rarely needed fillings; other dentists have noticed small cavities before and opted to just keep an eye on them.

These are small frustrations in the grand scheme of things though. My wife had a temporary crown put in. They took a cast and sent off for a permanent crown, which took three weeks to deliver since they refused rush delivery. She called the next day and said it felt painful and a bit unsettled; their staff said to just wait a few days and see if the pain subsides.

It didn't. They continued to drag their feet, and a week later she insisted on a followup appointment. After she came in, "Oh, it's unseated, you should have called our emergency number!" No shit. My wife was literally in tears while they reseated the temporary crown. Two weeks later, she had to come in a third time for the permanent crown. The whole process took three appointments over three weeks, with many painful days and nights in between. Not a great experience.

Been at this dental office for 2.5 years and they always do a great job. Very friendly staff and they never push any services/procedures on me. Dr. Roach is very nice and thorough. Surprised by the negative reviews here, as my many experiences over the years have all been wonderful!

Obviously the good reviews are from friends and family or very old neighborhood patients. This dentist has outdated equipment and procedures, limited hours and over-charging. I had a new patient check up; the appointment was set 2 weeks out because the Dr. only works a couple of hours a week - semi retired. They only took a partial X-Ray and no basic cleaning but yet the bill was $275.00.

Clearly the place is out of the 1970's with old equipment. The Hygienist didn't strike me as competent person either and spoke negatively about her last employer. Also a girl named Megan that does the billing could not justify why the high pricing and just kept hiding. Stay Away! There are much better options for active, healthy and value minded people in Austin.

The staff was so friendly and the hospitality was out of this world. My teeth feel so much better. Dr Roach was aewsome

I've been seeing Dr. Roach and his awesome team since I moved to Austin in '99 and I must say, they are so delightful. I don't think there's ever been an appt where I've had to wait or where they are falling behind -- a huge plus for me as I have a very busy professional life. All the assistants are equally as pleasant and informative!

I had an issue with a temporary crown popping off - Dr. Roach was so accomodating, met me at his office on a Friday (when they are normally closed) to help get me set for the weekend. #alway

I was a patient of Jollyville Dental Professionals for a few years, and I would probably still be a patient except for the fact I joined a dental insurance plan, and this dentist does not participate in any dental insurance plan networks. Even though I was a satisfied customer, I could not justify paying them over $200 per visit every six months compared to having the same service covered at another dentist for just $24 per year through a dental insurance plan.

My visits to Jollyville Dental Professionals were much like my experiences at any other dental office. I arrive on time and wait a few minutes for the hygienist to call me back. The hygienist works on my teeth a half hour, and then the dentist comes in for just a couple minutes to confirm my teeth look healthy. They finish and send me to the front to pay my bill.

They are located in an old repurposed home, which provides a nice office environment. I thought they worked on me efficiently but not rushed. I never saw the office overcrowded with patients. They always treated me with kindness and respect. They routinely offered me teeth whitening procedures that I did not want, but I figured they just wanted me to look perfect. I felt their prices were high, but I otherwise had no complaints. If I did not have dental insurance, I would be comfortable choosing Jollyville Dental Professionals.

Replied promptly to my email inquiry. Unfortunately I got the following response.if you are looking for in-network providers.keep looking. Bummer because its walking distance for me! Disclaimer: This was in July 2013 so things could have changed since then. "We accept all insurance but we are not preferred providers with any (considered out of network).

With most insurances we are pretty close to the %'s that they allow (except Delta Dental). The best thing to do is call the insurance company and ask what the dollar amount they pay for a cleaning (ADA Code 1110.our charge is $103), initial examination (ADA code 150.$105) is. By calling you will know the exact amount you may or may not owe. If you have any other questions just call and someone will be happy to help."

Where do I begin. This place is in it for the money. I'm sure Dr Roach is great in what he can do, but they'll just hand you an endless list of what they recommend you do, as if we all just have thousand of dollars just sitting there for that purpose alone. When I first called and asked if they take my insurance I was told they just put the paperwork in and will b starting Jan 2012.

So I made my appointment for the new year. Front desk was nice enough and I was in pretty quick. The dental asst was nice, but took about 25 X-rays to get what needed. Dr Roach came by and did a pretty extensive exam and dictated a long list of needed treatments. After all was done I was led to the 'money desk'. The most unkind fake-nice lady manager printed a 5 page list of treatments with prices.

Over $6K worth. She also handed me an invoice for the current visit. That stated the total, an estimated coverage, and my partial payment amount. It was $22, which I found reasonable. But then came the switcharu game - after I handed my card for payment, she explained "the thing is." I need to pay the full amount and then get reimbursed by my dental plan.

I wasn't expecting that. But somehow I just went with it. She has some strong witch powers. I decided to call my insurance and double check - they told me this practice was NOT in network (though the clinic said they were!), and in any case, they never send checks to the patient but pay the practice. I was lied to. Straight faced. I called my bank and put a dispute in the payment and got my money back.

A week later I got a thing in the mail that my bill was indeed paid 80% directly to the Clinic. I have no clue if my bank actually called them and pulled my money back, and i wonder If they will or would have called me to give me back my money! Cause otherwise they might b sitting there with a double payment. So, in my opinion, no matter how good this Dr could be - with such a money machine fraudulent practice - I can do better. You can too. Walk away from this place.

I have been going to Jollyville Dental for the past few years. My insurance covers the semi annual cleaning, so that is one of the big reasons why I have been going back. It is also very convenient for me. Lastly, everyone there is super nice and friendly. All except for this last time (this past Wednesday) that I went in for my semi annual cleaning, I asked about getting retainers made.

I don't remember the lady's name, but she was not the person who did my cleaning. She was asked to make the imprint for my retainers. She was not friendly and didn't seem to enjoy her job. As a matter of fact, she pretty much shoved the metal tray into my mouth. Apparently, the metal tray stretched the corners of my mouth that it now hurts to open my mouth wide to floss and brush my teeth now.

I have puss coming out from one outside corner of my mouth. Both outer edges are cracked. It's basically a sign that there was some "tear" and that my mouth is trying to heal now. I'm writing this review because the corners of my mouth had been hurting and I just realized why now after brushing my teeth. Previously, I would have given them 5 stars, but this trip really left me with a bad impression. If my insurance didn't cover the cleaning, I would not be going back. Well, at least I don't have to get retainers made again any time soon!

Everyone is awesome! A friend referred me to them and I am happy I went. Look forward to staying here a long time.