Pointe Family Dentistry - Patrick G Latcham

The dental hygienist (Lisa) was fantastic. The billing/claims is not so great. The short story is that Pointe Dental made a mistake on reading the insurance coverage and would not take any responsibility for their mistake. Hygienist = 5 stars, billing/claims = 1 star

I'm literally scared of the place. Charged for complete xrays, found they weren't complete! Staff not even wearing masks during the pandemic, never have seen this before. Happened to get the worst hygienist ever and young dentist that had no idea they didn't image back teeth so when a real dentist asked for xrays of back teeth, they had none.

Beautiful office, more importantly very professional staff that listen and address all concerns. Many of my family members are patients here, we feel comfortable and confident in the care we have received. Thank you Pointe dental group!

If you need dental surgery of any kind, do NOT come here. I've just spent the past year going through surgery after surgery and it has left me traumatized. Anytime I was told we were nearing the end of my dental journey, the next appointment would somehow end up in more surgeries being scheduled. Fast forward to today, the day I've been waiting for, my last appointment.

Since I do not live close, I make the 3 hour drive only to be called and told my appointment has been cancelled unless I pay $3,000 for the work they have yet to do. In my opinion, this office does not care about patients in the slightest. They were aware I am a full-time student who works, so making this drive multiple times a month for a year is not easy. I wish I had gotten a second opinion from somewhere else because at this point in the process it feels as though they put me through this many surgeries just for the money.

We love this place! The entire staff is simply amazing. From regular dental to orthodontics for myself and my son, I am always impressed with their work. They make us feel like family and I value that immensely.

Staff and Doctors are professional, caring and kind. I always feel like a part of the family when I am there. Doctors listened to my concerns and addressed them immediately. Fair pricing, payment plans available. Overall amazing experience every time I am there. 5 star service.

"Painless dentistry" is NOT an option here. After waiting for HOURS in the waiting room, they numbed my mouth for a procedure, waited another long period of time until my mouth was no longer numb, and then proceeded to drill into my jaw. It took literal begging to get any sort of relief for the pain. Zero bedside manner, zero professionalism, what I'm gathering as zero knowledge of dentistry in general. They told me I must be "having a bad day".insane. Overall, do NOT waste your money on these people if you want something done properly and painless.

This office is extremely unprofessional. Beginning with their lack of care for the comfort and wellbeing of their patients; drilling into un-numbed jaws, lack of prescribing appropriate pain meds after invasive surgeries, and dismissing patients' reports of pain levels. They failed to account for my lifestyle as a full time student and employee, and continually booked appointments throughout my semesters despite having a significant 2-3 hour drive in order to get to them.

They were unwilling to refer me to an office that was closer to my university and insisted on me coming back for more appointments and surgeries over the course of a year. I did not feel taken care of, respected, or listened to at this office. If you are looking for quality dental care please for the love of god go to another office.

Unfortunately can't give 0 stars. The complete lack of consideration and basic compassion this office has shown me makes me wish I had never gone here in the first place. Even if the work they had done turned out well I would have rather had a raccoon operate on my mouth as they move more carefully. Not only did they yank my head around while working on my teeth, they quite literally had me gasping for air while they had instruments in my mouth that restricted breathing and covering my nostrils at the same time! If you value being in good hands for dentistry work this is not the place to go.

Warning! Do not waste your money or time going to this dental office. I had a routine cleaning that somehow turned into literally hundreds of dollars on fillings and unnecessary periodontal work. I was told after one of their fillings fell out that now the tooth was cracked and a crown was necessary. Thank God I got a second opinion because I was told by my new dental office that my tooth was just fine and all I needed was to have the filling replaced. This is unacceptable, not to mention unethical. Their #1 priority is not patient care it's all about money. Period.