Ferzli Dr Charles PA

They are professional and good. But the problem is they don't care about other peoples time. You make appointment at certain time. Then bunch of people has appointment at same. You have to wait a lot. Dentists are busy. Just wastes other peoples time. You have know idea how long simple filling takes. It will take 2 hours at least. 30 minutes for actual filling + 1 hour waiting.

They prioritizes making money and getting most of the money from the insurance. I noticed from their treatment plan, they prioritize to get money first meaning crown, bunch of x-rays then very last filling and cleaning. I am not sure how they prioritize treatment plan. Highest earning to lowest or patient needed first in terms of health. I scheduled appointment for cleaning.

But ended up getting bunch of x-rays and treatment plan. It took 4 hours. mostly waiting and waiting. They didn't even do the cleaning. You know other people have job too. Its crazy that when you schedule appt for cleaning, you ended up not getting cleaning service and spent 4 hours there.

Dr. Lee and his staff are phenomenal. I hadn't establishes a dentistry and had been here for 6mnths. I needed a last min dental exam and cleaning for work. I called several places and couldn't get in for weeks-mnths. Not only were they able to see me but the staff was amazing. They are so friendly and quick. There is not waiting forever to get seen! Dr. Lee look his time to exam my x-rays and discuss a plan to get my teeth where they need to be. His assistant Jessica was awesome and energetic. You cam tell these people love their job.

The professionalism, dental work, and over all environment of Smiles or Cary is unlike any other I have encountered, from the front desk to chair. Over a year ago I broke a tooth on the side of my mouth that had to be extracted. This space could be seen when I smiled and really affected how I smiled. Dr. Lee and his assistant Jessica worked with me well over a year to get me back smiling confidently.

Not only do I have an implant but it is a perfect match to the shade of my other teeth. You can't even tell! I can't thank them enough for thier patience and expertise through the process. Additionally, some of the best annual dental cleaning I have received. Even tried thier lazer whitening, OMG it really works! My smile brightened 3 shades! Highly recommended Dentistry!

Was loyal to them for years, even when i had to drive and hour and a half to get there. Im supposed to have my teeth cleaned 4x per year instead of 2. Last time i was in they wanted to put a cavity watch on a couple of my teeth. then they kept rescheduling my appointments later and later because of "how busy" they are. and now they arent open on saturdays. so i will have to miss work to go in. its been a year since my last cleaning. You have competition guys. And they are taking your customers. and its because of how youve started running things.

Dr. Lee is a very nice guy. He walks with confidence. However, it's not Dr. Lee that's the problem. It's his assistants, his office staff that has EXTREMELY nasty attitudes. They have smart replies when you are genuinely trying to get an answer pertaining to an emergency. All of them makes it extremely difficult for you to get proper care from Dr. Lee.

One of the managers actually had made a smart statement when my Husband tried to find my son and I. I had/have pain and a few comments the office manager stated was that "I guess you'll just be in pain then" "You dropped the ball" (because my family got sick). They lied about calling my referral they suggested just to get me off the phone. I can go on and on but my paragraph is already lengthy. Overall, TERRIBLE customer service! If you have any tooth pain, I do not recommend these people at all!

He has no idea what he is doing compared to other dentists I have been too. He is nice and just goes through the motions. He doesn't point ideas what is best for each individual patient. He book a lot of patients at once and run around from door to door. He definitely don't give me any undivided attention. Years ago, I left my appointment with two holes in two of my tooth that he forgot to fill.

I still went back because he always have appointments open. The first time, I went back, he didn't fill my front tooth correctly. The second filling I had done, he didn't fill that tooth correctly either. I went back for a total of three times for redos. It was a waste of my time and gas. He needs to stop over booking in order for him to do his job right the first time.

Jessica and Jill were awesome! Dr. Lee is always amazing and fun! I love coming here and I'm glad I switch dentist!

Today, my 6 years old had his first appointment here, it was amazing, professionals, huge patience, understanding with the children, they let my son know that he maintained control and could stop whenever he wanted, strategies to manage fear and pain, I have always felt fear of the dentist, from today I think it is time for a visit. Thank you!

I did cleaning and filling on my teeth and they really did good work. All the staff were friendly and took great care me. Highly recommended.

They moved mountains to get me scheduled and treated quickly. Very friendly and honest. I appreciate all of them.

You won't be smiling when you leave Smiles of Cary. My appointment was cancelled without contacting me. No call, no text, no email. I scheduled this 6 months in advance and was told the next opening isn't for 4 months. CUSTOMER BEWARE!

I would like to say that Owner is amazing! However I would not suggest letting anyone else work in my mouth due to the horrible experience I've had with this place. I went for a tooth repair and the doctor didn't even attempt to fix my tooth but thought it was best to do a temporary fix which last only 2 hours before my tooth chipped and fell off.

If it wasn't for the owner I would have not been helped at all. I had previously went here to have a tooth pulled and it was the worst experience ever! Always request the owner ALWAYS!

They called 3 days before a confirmed appointment and cancelled on not receiving a response. 48 hrs were still left for the appointment at the time of cancellation. Very very unprofessional. On calling them and requesting to reinstate the appointment, they refused and agreed to lose the patient instead of apologizing. The industry norm is to reconfirm appointment 24 hrs in advance but they called 3 days in advance and if no response is received, they are supposed to keep the appointment in place as that is the default action. Do not entertain this provider! Look for someone more professional.

I moved from Florida almost a year ago and let me tell you the difference in Dentist. Smiles of Cary are the BEST. The best Dentist Ive ever been to. I highly recommend this location. Amazing staff and Drs. I've had problems for years with my teeth and they have made me feel like they care. Amazing amazing. Im so grateful and thankful. Thanks guys. You guys ROCK.

Smiles of Cary is a great dental office! Everyone is so efficient and kind! The atmosphere makes dental work bearable! The dentists are highly dedicated and skilled.masters of their art! Couldn't recommend a better office!

Where do I start? This is the best dentist I've ever been to in my life. The whole office were every kind to me and my daughter. Jennifer is awesome! She was very gentle and thorough and very sweet! They are quick and clean. They check temperatures at the door for COVID. They were very attentive to my 2 year old as this was her first dental appointment.

She was scared and upset but they were a lot of help calming her down. I would rate them 100 stars if I could. One of the best experiences I've ever had. Thank you smiles of Cary!

Great dentists and staff.kind, courteous, efficient. State of the art technology and pain management.

I am someone who is petrified of the dentist and they make things so much less nerve wracking. They explain every step and are always so kind. Would highly recommend.

Simply put, they're the best! My wife and I have been going to Smiles of Cary since years before they moved to the High House/NW Maynard location. Two children later, Smiles is the 'go to' place for anything dental for the whole family. Great people, great dental work (I've had quite a bit).