Griggs Reginald A

I wish I could give negative stars. I really wanted to bring my kids here because of how great I heard everyone was. Then I dealt with Robin. What a poor choice to have as the first and main point of contact. I instantly decided to take my business elsewhere. As I had this conversation with my friend who referred me, he said she is like this all the time. She won't return calls, has a bad attitude every appointment and schedule appointments without the parent's authorization.

Great office and my 8 years son seems comfortable. My only feedback is the front desk staff was not very welcoming yesterday 3/30/21. When I text to alert them we had arrived no response for 5 minutes and when I text again to ask if I can come in the response was " give us a moment". That should have been the response when I initially text. When we arrived to the office the receptionist's greeting was not welcoming at all.

Our last 2 visits everyone else greeted us with a smile and also greeted my son. This particular receptionist did not. When I handed her my Covid screening questionnaire she didn't make eye contact just grabbed it from me and continued her conversation. When I returned to pick up my son I again text to let the office know I arrived. No response for another 5 minutes so I just walked inside the clinic.

I work in healthcare and we are huge on customer service, for myself I work in leadership and I would not be happy if my staff made any patient feel the way I felt as if I didn't matter. Maybe she was having a bad day. Regardless when we serve the community and work in Healthcare especially, our customer services skills should be on point each and every time to every patient. Other than yesterday's experience I absolutely love the office and staff and happy we choose Dr. Griggs.

Both of our kids have received excellent care and treatment from Dr. Griggs. Their staff and techs are polite and were responsive to our needs. We really appreciate everything they have done to improve our kids smile!

Dr. Griggs has been our family orthodontist for nearly a decade. We can count on him to provide excellent and thorough care to each of my family members. His office staff including Robin, Michelle and every one of his RDAs are extremely friendly and go above & beyond to provide outstanding care. We highly recommend Griggs orthodontics for anyone considering orthodontic service.

Dr. Griggs and his staff are always so friendly and professional. They explain everything that they're doing step by step so that you are included in your treatment plan. I am halfway through my Invisalign treatment and I can definitely say I'm glad I didn't go anywhere else.

I was amazed how quick and easy the braces appointment was for my child. My normally very sensitive autistic kid handled it very well and I give major credit to Dr Griggs and his staff for this. Also, the pricing is very clear and transparent, which I appreciated.

Dr. Griggs and staff are absolutely the best. Its very comforting as i am a big chicken and gagger when it comes to have work done to my teeth. I feel I picked the best to have my orthodontic work! Thanks Dr. Griggs and staff!

I had 3-4 different consultations before finding Dr. Griggs and his wonderful staff - I couldn't more happier with my experience with their friendly and exceptional service after my 2 years with them. Not only were they affordable and accommodating with our monthly care plan on top of receiving a nice discount, they also took such great interest in understanding my specific needs the moment I sat down to go over my treatment plan.

If you're an adult redoing braces again after a relapse from not wearing our retainers over the years, you'll be in great hands here. Side bonus, if you also happen to be a new mom and need someone to look after your little one, the staff here will be more than happy to accommodate this! I took my daughter in and had Ms. Robin look after her since she was 6 months old (now 14 months) while I had my check ups. Great place and would highly, highly recommend!

My daughters and I visited yesterday for a consultation as recommended by our friend who is a dentist and were HIGHLY impressed with the care, information, presentation and professionalism that we were greeted with. Our 6yo daughter will begin her treatments ASAP! We're so excited and feel extremely blessed to be working with Dr. Griggs on this journey!