White Greer & Maggard - James Greer

We went to the wrong location so we were obviously late. No problem for the WGM Team: they let us show up 20 minutes late without a hitch. Hope could have reacted in a number of ways, but she was so nice and understanding. Thank you so much!

Would not recommend to ANYONE. They tell you what you want to hear to get you locked into payments, they say one thing to your face, and have very different things in the contract you sign. And unfortunately you are the only side held to your obligations. Was quoted a 24 month plan for my braces. Paid my down payment, started my plan and made all of my payments on time and in full.

At the end of the 24 months they are still quoting me at least another 12 months in treatment (not because of anything on my end, I came to every visit when the visit was needed and even reminded them multiple times of what they originally quoted me verses where we were currently at, which they told me to do but again if you are doing your best in a timely manner why would you recommend your patients to continuously remind you of the timeframe?), but at this point my payments are complete and paid in full. Thousands of dollars out of pocket.

A few months down the road I discuss POSSIBLY moving out of state with them and was told I would receive a large chunk of my payments back to cover the estimated remaining 12 months in treatment with a new orthodontist. With this information we decide to make the move, 10 hours away. Spoke with not one, not two, but THREE different associates in office on multiple occasions who ALL said the said THE SAME thing about getting a portion of my money back since I would need to start with a new office and were so far off schedule from the 24 months they quoted me.

I was given a lady named Barb's card and told if I have not received my refund in a few weeks to call her. Took me almost 2 weeks to actually be able to speak to Barb only for her to tell me I would be getting nothing back since the office's obligation was the 24 months and now I'm outside of the 24 months. Basically said sorry the office lied to you, not our problem. This office only cares about getting your money, NOT about actually taking care of you or doing so in a timely manner.

This is a very good facility. I love how the place is chill when you walk in. The orthodontists are also very nice and understanding.

Avery Kate had an excellent experience with Lisa and Dr Maggard. They took extra time to explain all the details on the aligner trays and answered all our questions as well as Avery's. When she was nervous about taking them in/out, Lisa took extra time to work with her until she was confident in the process. Exceptional care!

I'm 42 years old and although my teeth are still fairly straight from braces years ago, I wanted to touch up some teeth that had shifted. My regular dentist told me about Invisalign but the price seemed steep since my teeth didn't need a lot of adjusting. I went for a free consult with White, Greer, and Maggard after a friend recommended I check them out. Luckily, they offer Invisalign Touch-up which is a 2-3 month treatment for half the cost of the full program. So far, I've been very pleased with the friendliness of the staff, ease of appointments/ check-ins, etc. Highly recommend!

Last year when we began orthodontics for my son, we knew we wouldn't be able to complete Phase I, but were assured by staff it would be a breeze to transfer care to another orthodontist out of state when the time came. We were encouraged to pay the full amount upfront to receive a discount. This company apparently uses a third party payment system called OrthoFi even when you pay in full. Beware if you are transferring treatment- I have been trying to get a refund for as of now, 18 weeks!

The office blames OrthoFi, OrthoFi blames the Insurance and the Insurance blames the office! It's been a nightmare and staff has told me repeatedly that they can't do anything to help and are at "the mercy of OrthoFi". On June 8 I was told my refund would be 30-45 days. On August 25th, I was told the office would "resolve today or by tomorrow". It's not that it's a massive refund- it's just that we are owed several hundred dollars, and are met with shrugs and incompetence.

It was also a pain to even begin new treatment with our new orthodontist since my insurance said that this office never sent in documentation for last date of service and were still sending payments to OrthoFi for several months after our last service date. My insurance had to actually have me three-way call the office just to request that documentation- the girl we spoke with said they had no fax to send it in, and would have to leave a message for someone else to do it.

This office kept telling me that our new orthodontist should have no problem billing, even though I was told repeatedly they were unable to due to lack of documentation. We had plans to use this office for my other two children when we move back to Kentucky, but we will not be doing that now. I had my braces here myself as a teen, and had a great relationship with the doctors- but the staff needs some supervision to make sure they follow through with clients!

Absolutely horrible staff. The dental assistants do the actual work on your braces and they are ridiculously unprofessional.

The staff is very professional and friendly! They have always listened to my concerns and have worked to give me the smile I've always wanted. I couldn't recommend them any higher. They are the best!

Great experience! Wonderful staff! They made the whole process from start to finish simple and easy! Highly recommend!

WGM is a well run office. The staff are friendly and caring. They have made my Invisalign process a pleasant experience. My first interaction with this office was when my children had their braces several years ago. That is why I chose them when my teeth needed some correction. Dr Maggard, Dr McHugh and all the staff have been great to work with through this process. I would recommend WGM for patients of all ages.

They were okay. I got my Invisalign done there. Note, do not trust any verbal promises by them because they would not commit to them. I was told that retainers can be replaced if they get broken or anything might change in the teeth structure. So when I called them, telling them about my broken retainers (I am sure it was bad materials )and what I was told by the stuff, they were not cooperative and denied the allegation.