At HomeTown Dental, we put family first. We are owned and operated by the very people that work on your smile. For all the smiles in life, we offer quality service and care any time you need it. Along with our valued pricing and family plans, we have the right dental services for everyone. Come on in and let us help you with any of your dental needs.Family dentistry is focused on preventing potential complications, and if needed treating them. If you and your family are in need of professional dental services, we can help.
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Reviews (10)
Wont Smith
May 08, 2022
Terrible customer service. Front desk people act like they don't need you. This is bad for business. Other clinics I went to treated me like family. I'm the new patient. I had submitted an application on their website to make an appointment. The system said someone would reach out to me to schedule one. I waited the next day, didn't see anything so I called in.
I made 3 calls. 1st call was ok. Stephanie answered the phone. I asked if they took my insurance. I was told a patient would need to pay upfront and the insurance would pay the patient back. Basic procedural conversation. Although this was alright, I gave my feedback on the SYSTEM that this was a hassle for patients (who are also customers) because previous clinics I went to gave me a great peace of mind.
I wouldn't need to pay anything upfront and even if the insurance didn't cover an item of a visit I wouldn't be charged because the payment had not been discussed with me. I could tell she didn't like hearing my feedback but that was fine. Not everyone in customer service understands what it means to take feedbacks. 2nd call. I went back to look at my insurance's policy and coverage before I made the 2nd call.
I talked to another lady whose name I didn't hear clearly. I asked if it was normal for clinics to transfer patients' X-ray records to each other so that we could all be accurate and the patient wouldn't need to do more X-rays than they need to. She said I would need to do it myself and give them the info. This is fine. However, she made it sound like she didn't want to help.
Previous clinics that I went to usually made me feel like home by offering options to help or at least communicated very nicely. These people at this clinic don't. When I said "um. interesting" and was processing some thoughts in my head and paused for about 2 seconds, she hung up on me not caring what else I had to say. Not a "thank you bye", not a "is there anything else we can help you with?" 3rd call.
I called back and talked to Stephanie again. I told her the other lady hung up on me when I hadn't finished. Usually someone with a positive attitude would apologize by now (because it's customer service). But she made it seem like they're covering up for each other. She asked what was the concern. I reiterated that the person hung up on me. She avoided apologizing/talking about it, asked me again what was the concern.
I told her what the conversation was about. She said "I don't think she meant to hang up on you". Lol how do you not mean to hang up on someone if you hang up on someone when they pause for 2 seconds, and not ask them if they need anything else? Now I knew they were just covering up for each other, I asked for the manager/doctor/owner of the clinic.
She claimed to be the office manager and the doctor was just another employee. Who knows if she's telling the truth? She's not doing a great job of a manager either, by not being helpful and serviceful to the customer's satisfaction. Fair enough, I asked for a number that I can send my customer feedback to, since at this point she made it seem like it's a corporate kind of thing.
She said this is the only number of the office, which now made it sound like it's family owned, meaning she's not being professional by allowing customers to voice their feedback to the owner. At this point she played dumb and pretended I was disconnecting, she couldn't hear me so that she could hang up again. That's low. So I just hung up myself.
To business owner, this happened between 2:50 - 3:30 on 5/25/22. EDIT: I called another clinic and the front desk staff there was very helpful and accommodating. She communicated professionally. Told me (1) I wouldn't need to pay upfront and (2) they would obtain my previous X-ray record from my previous clinic themselves. They will also do a new x-ray for me and even if the insurance doesn't pay for it they will NOT charge me. Big peace of mind! She proactively asked my insurance ID number and learned about my coverage unlike other people who only cared that I should pay upfront.
I made 3 calls. 1st call was ok. Stephanie answered the phone. I asked if they took my insurance. I was told a patient would need to pay upfront and the insurance would pay the patient back. Basic procedural conversation. Although this was alright, I gave my feedback on the SYSTEM that this was a hassle for patients (who are also customers) because previous clinics I went to gave me a great peace of mind.
I wouldn't need to pay anything upfront and even if the insurance didn't cover an item of a visit I wouldn't be charged because the payment had not been discussed with me. I could tell she didn't like hearing my feedback but that was fine. Not everyone in customer service understands what it means to take feedbacks. 2nd call. I went back to look at my insurance's policy and coverage before I made the 2nd call.
I talked to another lady whose name I didn't hear clearly. I asked if it was normal for clinics to transfer patients' X-ray records to each other so that we could all be accurate and the patient wouldn't need to do more X-rays than they need to. She said I would need to do it myself and give them the info. This is fine. However, she made it sound like she didn't want to help.
Previous clinics that I went to usually made me feel like home by offering options to help or at least communicated very nicely. These people at this clinic don't. When I said "um. interesting" and was processing some thoughts in my head and paused for about 2 seconds, she hung up on me not caring what else I had to say. Not a "thank you bye", not a "is there anything else we can help you with?" 3rd call.
I called back and talked to Stephanie again. I told her the other lady hung up on me when I hadn't finished. Usually someone with a positive attitude would apologize by now (because it's customer service). But she made it seem like they're covering up for each other. She asked what was the concern. I reiterated that the person hung up on me. She avoided apologizing/talking about it, asked me again what was the concern.
I told her what the conversation was about. She said "I don't think she meant to hang up on you". Lol how do you not mean to hang up on someone if you hang up on someone when they pause for 2 seconds, and not ask them if they need anything else? Now I knew they were just covering up for each other, I asked for the manager/doctor/owner of the clinic.
She claimed to be the office manager and the doctor was just another employee. Who knows if she's telling the truth? She's not doing a great job of a manager either, by not being helpful and serviceful to the customer's satisfaction. Fair enough, I asked for a number that I can send my customer feedback to, since at this point she made it seem like it's a corporate kind of thing.
She said this is the only number of the office, which now made it sound like it's family owned, meaning she's not being professional by allowing customers to voice their feedback to the owner. At this point she played dumb and pretended I was disconnecting, she couldn't hear me so that she could hang up again. That's low. So I just hung up myself.
To business owner, this happened between 2:50 - 3:30 on 5/25/22. EDIT: I called another clinic and the front desk staff there was very helpful and accommodating. She communicated professionally. Told me (1) I wouldn't need to pay upfront and (2) they would obtain my previous X-ray record from my previous clinic themselves. They will also do a new x-ray for me and even if the insurance doesn't pay for it they will NOT charge me. Big peace of mind! She proactively asked my insurance ID number and learned about my coverage unlike other people who only cared that I should pay upfront.
Silveress
Jan 30, 2022
Aling Sysavath
Nov 08, 2021
Janet Villalpando
Oct 20, 2021
InkN Beauty
Oct 15, 2021
Absolutely love this place. Been taking my daughter here since her first visit. Dr guram is super informative and knows how to make my daughter feel comfortable. Estella has literally watched my dr grow up and continues to be the best! Staff in the front is always up to date too thank you to rose! And thank you home town dental.
Maria N.
Jul 27, 2021
Carlos Vasquez
Jul 17, 2021
Great service, prompt and polite. Totally pain free and as scared as i was they insured my dignity and treated me with the utmost respect. I had a major procedure done and it was cost effective for the amount of work Dr. Ghrom (hope i spelt it correctly) put in. Thanks so much for fixing my problem! I greatly appreciate it as i was in dire straits and my needs were expedited without incident. I highly recommend this institution for anyone who has dental needs! If i were local this would be the only place i trust with my dental needs.
Will Brewer
Jul 15, 2021
My experience at the Alliance Home Town Dental Office was AMAZING. I was greeted by Stephanie with her warm and contagious smile. Stephanie tremendous personally only set the stage for how WONDERFUL Dr. Williams and the rest of the staff was. This was by far not only my best dentist appointment by by far my best doctors visit. I will be recommending Home Town Dental to everyone I because of the awesome treatment I received.
Emi N.
Nov 03, 2020
From walking in the door to walking out my experience was incredible, front desk is nice, they also offer online paperwork to save time, that's always awesome. Blanca was very nice and informative. The dentist himself, AMAZING. He really took the time to explain and made sure I understood his diagnosis & his plan. He was thorough, knowledgeable, informative, he showed me my teeth and pointed out what needed attention etc. I really liked that. I'm definitely coming back and will forever be a patient to this doctor. He goes above & beyond and it shows.
Lindsay L.
May 24, 2019
