We hope to offer you lots of news and updates throughout the year. This will enable you the convenience of filling them out in the privacy of your own home prior to your initial appointment. Contact information and Opening Hours. Dr. Colleen A. Watson is a General and Cosmetic Dentist available to Westchester County New York residents.
Reviews (10)
Lorie Sierra
Oct 08, 2021
Samantha Steelman
Jun 05, 2021
Receptionist is extremely unprofessional and RUDE. I called to try and book an appointment for a filling and and she was so rude and put me on hold for 20 minutes. After calling back after an hour she picked up and hung up on me. Not sure why someone would do this. Speaking with her last week she was super rude and pretty much said/tried anything to get me off the phone.
The receptionist is making this business look very bad. I wouldn't want someone like her to work for me. NO WONDER THEY HAVE BAD REVIEWS. Do not go here unless you want a rude women talk down to you. If I could give zero stars I would. Personally I am glad to see this business true colors, and don't want to spend a dime here. Glad they exposed themselves because I would be SCARED for them to touch my mouth.
The receptionist is making this business look very bad. I wouldn't want someone like her to work for me. NO WONDER THEY HAVE BAD REVIEWS. Do not go here unless you want a rude women talk down to you. If I could give zero stars I would. Personally I am glad to see this business true colors, and don't want to spend a dime here. Glad they exposed themselves because I would be SCARED for them to touch my mouth.
Harinderjit Singh
Mar 24, 2021
John Foley
May 02, 2020
Buchanan Dental is not respectful of their patients' time, they don't submit paperwork in a timely fashion, and they have the bizarre and frustrating attitude that the patient should be thankful and beholden to them, even though we're paying THEIR bills. I definitely can't recommend them. I will explain further; I first saw Buchanan Dental in July of 2019 for a three-part dental procedure.
The first stage was a deep cleaning. In July they took an x-ray and I immediately got concerned. I was looking at their x-ray screen and saw my x-ray was pure static. They told me I was done and I had to point out to them "Hey, I think your x-rays didn't turn out". They said "oh yeah, you're right" and retook them. That should have been my first warning sign.
During that July appointment, they said they would submit paperwork for my deep cleaning authorization to my insurance. I patiently waited for 2 months, checking in occasionally. Each time they would tell me "well, it takes a while". I finally decided to call my insurance in mid-September to see what the holdup was. They reported to me that they haven't received ANYTHING from Buchanan Dental.
I called Buchanan, calm but upset, and ask them why nothing has been submitted for 2 months. The office manager took on a bizarre and frustrating attitude and started lecturing me on why I should be thanking them for even seeing me because my insurance was difficult to work with. This went on for a while, and I know in the back of my head that I'm tied to them because I don't want to start over somewhere else, so I just tell them I don't really understand their attitude and I think it's a little odd, and then I move on.
A month later it's mid-October, and I inquire again. Buchanan tells me they still haven't heard anything, so I call my insurance. My insurance tells me they finally received the request for a deep cleaning in mid-September (coincidentally when I called Buchanan to complain), and that the very next day (mid-September) they requested better x-rays before they could approve. Buchanan didn't mention this to me in the past month from September to October.
A month later, in November, I finally get my SECOND x-rays and the waiting begins again. My insurance gets the x-rays 2 weeks later (hey it's better than 2 months) and approves the cleaning the next day. Another month after that, mid-December, I finally have my deep cleaning. 6 MONTHS HAS PASSED SINCE MY FIRST APPOINTMENT! Now that I am no longer tied with Buchanan Dental, I transfer to Bay View Dental in the same office complex.
At Bayview I have a very different and much more expedient experience. I am seen within a week for my intake, stage 2 of my treatment happens the next week, and my insurance has the paperwork for stage 3 a week later. And that brings us to today. There were two other irritating things about Buchanan Dental. At one point I missed an appointment by an hour.
When I got seen for my next appointment (which was already scheduled for the next day), I apologize profusely to the doctor, accepting all the blame on myself. Instead of even acknowledging my apology, she literally just stared at me in judgment and said nothing. She just stared in awkward silence. A simple "thank you for the apology" would have been nice. Buchanan also told me on numerous occasions that they had submitted paperwork for stage three of my treatment.
To this day my insurance says they have never received anything. EDIT after Buchanan's response: This is what I mean. They say that "I" should be thankful. Shouldn't Buchanan be thanking the customer? The next Dentist had to deal with the SAME insurance for the next phase of my treatment but still remained polite and professional. I also believe you might be violating some laws disclosing my insurance carrier name.
The first stage was a deep cleaning. In July they took an x-ray and I immediately got concerned. I was looking at their x-ray screen and saw my x-ray was pure static. They told me I was done and I had to point out to them "Hey, I think your x-rays didn't turn out". They said "oh yeah, you're right" and retook them. That should have been my first warning sign.
During that July appointment, they said they would submit paperwork for my deep cleaning authorization to my insurance. I patiently waited for 2 months, checking in occasionally. Each time they would tell me "well, it takes a while". I finally decided to call my insurance in mid-September to see what the holdup was. They reported to me that they haven't received ANYTHING from Buchanan Dental.
I called Buchanan, calm but upset, and ask them why nothing has been submitted for 2 months. The office manager took on a bizarre and frustrating attitude and started lecturing me on why I should be thanking them for even seeing me because my insurance was difficult to work with. This went on for a while, and I know in the back of my head that I'm tied to them because I don't want to start over somewhere else, so I just tell them I don't really understand their attitude and I think it's a little odd, and then I move on.
A month later it's mid-October, and I inquire again. Buchanan tells me they still haven't heard anything, so I call my insurance. My insurance tells me they finally received the request for a deep cleaning in mid-September (coincidentally when I called Buchanan to complain), and that the very next day (mid-September) they requested better x-rays before they could approve. Buchanan didn't mention this to me in the past month from September to October.
A month later, in November, I finally get my SECOND x-rays and the waiting begins again. My insurance gets the x-rays 2 weeks later (hey it's better than 2 months) and approves the cleaning the next day. Another month after that, mid-December, I finally have my deep cleaning. 6 MONTHS HAS PASSED SINCE MY FIRST APPOINTMENT! Now that I am no longer tied with Buchanan Dental, I transfer to Bay View Dental in the same office complex.
At Bayview I have a very different and much more expedient experience. I am seen within a week for my intake, stage 2 of my treatment happens the next week, and my insurance has the paperwork for stage 3 a week later. And that brings us to today. There were two other irritating things about Buchanan Dental. At one point I missed an appointment by an hour.
When I got seen for my next appointment (which was already scheduled for the next day), I apologize profusely to the doctor, accepting all the blame on myself. Instead of even acknowledging my apology, she literally just stared at me in judgment and said nothing. She just stared in awkward silence. A simple "thank you for the apology" would have been nice. Buchanan also told me on numerous occasions that they had submitted paperwork for stage three of my treatment.
To this day my insurance says they have never received anything. EDIT after Buchanan's response: This is what I mean. They say that "I" should be thankful. Shouldn't Buchanan be thanking the customer? The next Dentist had to deal with the SAME insurance for the next phase of my treatment but still remained polite and professional. I also believe you might be violating some laws disclosing my insurance carrier name.
Nikita
Jan 11, 2020
Worst dentist ever. She doesnt do anything just send out referrals. She gave me two fillings and I ended up worser than when I had the cavities. Thank goodness I found another and better dentist to fix the problems that she created. Also the staff do not know what they are doing, the "cleaning" are just a little picking and water in less than 5 mins. They never answer the phone and never take time to properly care for patients. AVOID at all costs.
Honeewax
Mar 28, 2019
Buchanan Dental runs a professional business with a friendly staff. I contacted this dental office because they provide service for adults and children. The gentleman on the phone was patient and informative. He scheduled a full exam for myself and my daughter's first check-up in one appointment. I was anxious leading up to my visit, worried about the outcome and how my child would react.
Upon arrival I was greeted by a nice young lady that started the initial paperwork. I was promptly welcomed by Dr. Shobha Narsimhan and her assistant. They both went above and beyond to ease my nerves and accommodate my child's comfort. She thoroughly explained what she seen in my x-rays and provided recommendations for improvement and maintenance. The experience was great and I highly recommend their services!
Upon arrival I was greeted by a nice young lady that started the initial paperwork. I was promptly welcomed by Dr. Shobha Narsimhan and her assistant. They both went above and beyond to ease my nerves and accommodate my child's comfort. She thoroughly explained what she seen in my x-rays and provided recommendations for improvement and maintenance. The experience was great and I highly recommend their services!
Kk'S. Mommy
Nov 08, 2018
I usually haaaate the dentist! But my tooth broke and im in hecka pain so i made an appointment. I was so upset after i went to western dental on lonetree and had the worst experience of my life! But my friend suggested Buchanan dental and i gave them a call. They saw me same day 10min wait and painless exam with speedy results (Referral and medicine). Within an hour i was back home oral surgery scheduled and relaxing with my medicine. Thaaaank you!
Perfect Imperfection
May 31, 2018
Kristina Webster
Dec 01, 2016
I used to hate the dentist because I remember the pain from visiting them as a child, and the sounds of the equipment haunted my dreams. Ok, not that dramatic, but I know I'm not the only one that hates the sound of the drill. I finally went in last month because of sensitivity that was getting in the way of enjoying bits of life. They are super gentle, fast, and polite.
My only pain has really just been some sensitivity during procedures, but that existed before and it was nothing that demanded numbing (though I did request it the first time). I don't mind the drill sound so much anymore, and I'm really enjoying my teeth not hurting! Never thought I would recommend a dentist, but here I am.
My only pain has really just been some sensitivity during procedures, but that existed before and it was nothing that demanded numbing (though I did request it the first time). I don't mind the drill sound so much anymore, and I'm really enjoying my teeth not hurting! Never thought I would recommend a dentist, but here I am.
Victoria Ogden
Nov 25, 2016
