Walerga Dental Group

Haven't been to the dentist in a while so came here on a recommendation. At first glance, the office is very clean and comfortable. Heather greeted me at the front. Very friendly and personable. Im nervous at the dentist as most are and Lechelle was very good at making me feel at ease. Dr. Bennett was so warm and kind I didn't feel nervous at all. Dr was upfront about treatments and costs which is nice, no surprises. I highly recommend this office if you're not excited about the dentist!

Will never go back there! Worst service! After I called them to ask if it was clear for me to come in after a medical procedure I had in March, they said they were no issues in my charts and come on in. I arrived early for an 11 o'clock appointment, waited for over 30 minutes, was brought back into the room for my cleaning, and at that point was shown on my charts and it said I couldn't come in for six months. Such a waste of time! They should've told me that when I called in for the appointment! Such disrespect for my time!

It had been years since I last was seen by a dentist so I was not sure what to expect! I was greeted by the front desk, Heather. She was very pleasant and thorough when answering my questions( she also presented my treatment plan cost later). I then was taken back by Gabby who took my X-rays and photos. Dr. Bennett came in and explained everything!

I had never had a dentist that has done that. He was very kind & definitely very knowledgeable. Everyone is so easy to talk to I honestly felt like I've known them for years! It was my first of many visits and I cannot wait to return.

My visit was such a breeze, and everyone in the office made me feel welcome and reassured that I was in great hands! Linea, the women who did my cleaning did an outstanding job and was super gentle!

They overcharged my insurance company (and me) for work that was neither necessary or not even completed. Fortunately my insurance company investigation got me $2500 back. This place is like a bad oil change business, you go in for something simple and they just try to upgrade everything.

Had a regular cleaning scheduled today and I almost chose to walk out and find a new dentist before being pulled back for my appt. A lady with dark long hair helped me at the front desk and explained my visit would be $51. I was kinda surprised because last regular cleaning visit I'd paid nothing, no copay. I asked what the fee was for and why it's been different from my last visit.

She looked extremely annoyed by my question and she gave me a break down, and asked me to sign my name to agree to the terms. I asked again why it'd been a different amount and she completely ignored me. So I signed. silently. and I finished checking in because I was like "well. maybe I made a mistake and don't remember." I decided to look at my insurance plan while I waited.

I was right! It was all COVERED. So I stood in line to speak to them again thankfully spoke to another lady, much nicer to me, and was told their system had an error and it would only be $5! So glad I asked two times, right?! I continued waiting and them was appalled by something else I saw. A little old lady had been brought back to the waiting room and a tech came out to color match her teeth in the WAITING room.

This lady had just been in the back but it's like they forgot to do something so they did it in the front. I found this to be very unprofessional. Gave me the impression that they forgot to do something important and rushed before she left the office. Thankfully the lady was nice. I would've been embarrassed to pull my mask down and have my mouth exposed to the waiting room unnecessarily.

If I could rate the office a zero I would. I went into the office last week with my cousin it was her first visit. First and foremost my cousin waited over 45 minutes to be takin back then when she got taken back we waiting another 30 minutes for anything to be done. While I was waiting in the waiting room there was a lady walking around who appeared to be the manager because I asked who the office manager was to make a complaint about the gal and it was her.

She was barking around orders to her staff and I could tell they where doing there best. I observed her being rude and getting very frustrated with several customers in the amount of time I was waiting in the waiting room. It made me feel uncomfortable for them I could only imagine how they felt. Granted the dentist was great and was very thorough on everything that was needed on my cousin we will not be returning due to the amount of disrespect I seen going on.

That's not how you treat people that are coming to you to help them with there mouth problems and are trusting your judgment. Definitely will be looking into how to make a bigger complaint. Don't ever come here. ZERO stars.

I am terrified of going to the dentist and the staff at this office was amazing. They made me feel at ease and very welcomed. They were super patient with me and understanding. The office is super clean and professional. I would highly recommend this office to everyone.

I recently visited this office for an appointment and had a great experience. The front office staff were awesome all the way to the back office. This place was really clean and looked well maintained. They offered really convenient and flexible payment plans which is very helpful when on a tight budget. I will be recommending and referring to all my friends and family. Thank you for an awesome experience Walerga Dental Group!

I was pretty nervous to find a new dentist and l was really glad I found them. Dr Kaur is really sweet and explained things really well. The whole staff is super welcoming.

Dr. Timothy Bennett is the best dentist and the staff too this is 5+ star rated dentist office everyone who works there is very friendly courteous and always helps me feel comfortable they truly care. I have been searching for a dentist and been too many I have a medical condition where it's hard for me to get treatments yet Dr Benett and assistants worked with me and saved my teeth and are giving me self confidence in my smile again Ive always been nervous about going to dentist but now I look forward to my visits as I know I'm in caring knowledgeable hands with staff who really care! I'd give this place more stars if I could and can't say enough nice things about this place there all amazing!

Went from 3 to 2 to less than 1 damn star! Can you believe 2 weeks after I paid them in full cash they debited my bank account again?! Illegally at that? These people are liars too. They told me they don't store your debit card info but obviously you do! Then it took over 2 weeks for them to reverse the charges back into my bank account. I reported them to the BBB as well. This was the most shadiest company I have ever done business with.

Went there for teeth cleaning and to just talk about what I was needing done (lots) the dentist saw an opportunity for lots of money and said he'd need to take X-rays, check my gums and count my teeth before he could do anything.all of a sudden he said that there wasn't enough time to do my cleaning and so Id need to come back. I scheduled another 2 appts for cleaning and some work.when I showed up for the cleaning, they had given that Appt away w/o telling me and said I didn't have the other Appt either (I showed them the email confirmations). DON'T GO THERE.!

They are obviously understaffed and the receptionist is incredibly rude today. They need to hire more staff and start treating patients better or no one will come here anymore.

Not sure if this place has always been this way but it's a hot mess. I had my first appointment here several months ago and they recommended a cleaning and gum therapy. They were having trouble running my insurance at the time of the appointment so I said I would call back to schedule my services. I tried calling multiple times, was told over and over again they had no hygienists on staff and couldn't schedule anything at the time but they would get in touch with information when they could schedule me.

Never heard from them. Called to schedule services again, spoke with someone who scheduled my services, expressly told them I couldn't afford the gum therapy at that time but could we please schedule a cleaning which she assured me would be covered by my insurance and then told me she'd follow up with an invoice (never received it). I called several times today to confirm my appt and it went to voicemail every time. Went in for my appointment today to find out I'd been scheduled for gum therapy and $600 worth of services that I never approved and was told that the dentist wouldn't be able to do a regular cleaning instead.

So after waiting months, I'm just going to find another dentist. Very disappointed with the communication. If someone had told me the cost of the services I needed or explained them to me in advance I could've saved for them but instead I'm stuck with serious pain and no appointment.

I went for an exam and cleaning and saw the oral surgeon for my wisdom tooth extraction. It was a great experience and the office was very friendly and clean. They even took many precautions with covid.

This place is a joke. They have lost my business and my family's. Everytime they have tried to over charge me with my dental plan. They will charge you more than what your insurance copay is, and have done it everytime. I'll never deal with this place again. You've lost my respect, and hopefully others know.

First time here it was a great visit. My needs and concerns were heard and addressed. The staff is amazing very kind and understanding. Dr. Kaur did an amazing job assessing my dental concerns. I appreciate the hospitality. Thank you!

The staff is amazing and the doctors did an excellent jobs. thanks you, Dr. Wong. for explaining everything in detail and doing an excellent job

I have great confidence in Walerga Dental! Dr. Bennett and Dr. Cha provide understandable treatment plans, coordinate their treatment seamlessly. Dr. Bennett honored his guarantee on my crown. Within the first year I got it, a minor issue developed with an adjacent tooth, and Dr. Bennett promptly identified the problem and immediately scheduled an appointment to fix it!

Their patient care is top notch. The office is always clean and the receptionists have always been friendly and knowledgeable. I love that they are accommodating with appointment schedules and offer individual financing options, some plans with interest-free financing. They accept Care Credit and Smile Generation credit accounts. I have recommended Walerga Dental to family and friends, as they are professional, knowledgeable, use the latest Dental techniques and equipment and run a tight ship; friendly, but tight.

It has been a while since I've been here but Gucci Mage has memories that are strongly associated with this place. Every time someone asks me about this place I cringe and tell them to avoid at all cost. It's almost like black magic is being used on me. At the time I was going here I was paying privately. No dental insurance to take care of my bill. I've must have spent over $4000 on my own dental.

I must say I loved my hygienist though. She was very nice, polite, professional. I wish the actual dentist was like her and I hope she got the hell out of there. On my final visit I had cancelled my appointment and scheduled it maybe 3-4 months later meaning I didn't go to the dentist for 9-10 months. When I went to my last appointment I told Dr Kaur that I had just got a new job and was trying to settle in.

She told me because I haven't seen her in 6 months that I had some dental issues that required crowns. Then she told me in a callous tone that she's too busy and doesn't have time for me. Insinuating I have to make another appointment to see her majesty. Spoiler alert I made some time for you now Dr Kaur because I am no longer your patient.

My boss referred me to another dentist, because I have awesome dental now. My first visit with them I had x-rays, cleaning, and check up. He said my teeth were all good. I asked him about why my other dentist would suggest I needed some crowns. He was so humble, he said that she may have had her reasons but he cannot see a reason why I would need them.

He even asked what teeth she was referring to because he couldn't determine what she was even talking about. Even after several years with being with my current dentist there has never been any mention crowns being needed. This place is all about that dollar sign.

This place is amazing! After not being to a dentist for 15 years, they were all so kind and understanding, and not judgmental at all! I do have a handful of cavities but no one pressured me to get them all filled immediately, like lots of dentists offices do because they just want to bill your insurance! Today I had a deep cleaning which did involve some shots (ouch!) but Donna, the hygienist was AMAZING and not only is she absolutely so sweet, she's incredible at what she does. She works fast and constantly checks in to make sure you're feeling ok. I can't recommend this office more!

Dr. Bennett is phenomenal, and so is his team! They make me and my daughter feel comfortable and welcome every time. The front desk is very professional and organized, they confirm my appointments and go over any in house plans in detail to the tea. Dr. Bennett cares about the oral health of teeth and gums to give you the best results for your smile. I highly recommend Dr. Bennett! Thank you Walegra Dental

Dr. Kaur always makes sure my smile is perfect and gives a 100%! The entire office staff starting from the super nice receptionist to the detailed dental hygienist, the patient assistants and the professional doctor, are all very accommodating and always helpful. Even with some of the challenges that my teeth have brought Dr. Kaur has always made sure to make my teeth look perfect. I've gotten Teeth cleaning, root canals, crowns, bridges, extractions, fillings, you name it. I am sure it was not easy but I knew I was in the best hands. I would highly recommend Walerga Dental and especially Dr. Kaur.

So I made an appointment to have my wisdom tooth pulled. Had the X-Rays done. A woman from dental office confirmed the appointment a week before the appointment and said she would follow up with me to give me details. The day before the appointment I decided to call the Doctor because I never got that follow up call. He told me not to eat or drink after 7 pm the day before.

I thought to myself good thing I called. So I arrive at my appointment time at 7 am. At 8 am the receptionist tells me that they wouldn't be able to move forward that I needed to see a specialist. I asked her. Youre just figuring that out now 3 weeks later the day of the appointment? So this is how the office works apparently. The receptionist makes the call on which X-rays look like they need to be forwarded to the doctor.

Because the Doctor that pulls the teeth comes once a month. So I guess she felt that she didn't need to and when the doctor came in this morning she looked at my xrays and said that she couldn't do it. According to the receptionist I asked the receptionist the doctor just saw the Xrays now? She said yes. That's a terrible way to operate.

I missed work. Just went around and round. She told me she's not a Dentist and she took all the responsibility. I don't understand why she has that much responsibility on making those judgment calls if she's not qualified to? Horrible! Waste of time and I missed work for nothing.

Donna, the hygienist, is absolutely adorable. She's friendly, gentle and tells you everything she's doing and why. I've had dental folks for a lot of years and mostly I've just felt neutral about them. This one, I like. A lot.

Do not go to this dental office my wife went for a routine check up they told her that she needed a deep cleaning and she would have to pay $772.94 out of pocket and she also needed a crown which she would have to pay out-of-pocket $572.36 it seems excessive to me so I contacted my insurance and they told me that they were charging about $600 over what her co-pay was on the deep cleaning so I decided to make an appointment at a different dental office turns out she didn't even need the deep cleaning or the crown stay away from this place they're a bunch of thieves

I went here for awhile till I tried another dentist. I can let you know they sneak in charges. I got charged 70.00 dollars because the hygienist told me how to take care of my teeth this was in 2015. I called my insurance company and they too thought that it was not necessary and told me to call them and let them know to remove charge. Did they? Of course not and its now 2018. Called twice today different times on 05092018 and both times went to voicemail. My other dentist office picks up the phone each time I call.

This is probably the most unprofessional dentist's office I have ever been to. I go in for am emergency, and they tell me it will take 2 days for help. Then, someone in their office cancelled the appointment! To make it worse, they didn't even "Adult Up" about it, they had absolutely no feeling of responsibility. Not once did they even offer an explanation as to why one of their assistants did that! Nothing. Then, during a discussion with their totally unprofessional office manager, all I heard was "we will do our best to find someone for you, but there are no guarantees". Worst experience ever. THIS HAS HAPPENED BEFORE! DON'T WASTE YOUR TIME WITH THIS GROUP!

I like to get taken care of hear but I'm a little weary. So I wasn't told by my 1st dentist that I had problematic areas. then all of a sudden there is a new dentist who tells me I have like 6 cavities. WTF yo! I addressed what happened and that's why he wasn't working there anymore and she took his place. Not being informed would bother any client.

I did have that same dentist do a filling for me and she was very smooth about it and quick. very knowledgable, she told me to lay off the granola and it worked! I was lucky to be able to fix those areas (whew) and I love my hygienist Laura. I swear she knows a lot about everything. there isn't any awkward silence.

I would NEVER RECOMMEND anyone come to this dentist. My husband was a patient here for 2 years from 2011 to early 2013. During this time, the dental office lied to us about periodontal disease causing us to spend hundreds of dollars out of pocket for treatment that was never needed - our current dentist has confirmed this. Furthermore, the biggest bone of contention is crowns that he had put in back in January 2013.

This office put in the crowns incorrectly and now our current dentist has advised this has resulted in gaps and additional bone damage underneath the crowns - it has resulted in a need for new replacement crowns. Our and most dental insurance only covers replacement crowns every 5 years; per Walerga Dental's website, crowns last 5-15 years - this is clearly an issue with the original installation or placement of the crowns. I've now called them and I've been given the excuse, their x-rays show the placement was fine, and because the dentist NO LONGER WORKS there they won't help.

Furthermore they advised that the crowns were upgraded to some other material - at no charge - so there's NO WARRANTY. Umm what? I don't give a crap about warranty - when we spend $3000 for 2 crowns, we expect them to last at least the promised 5 years, plus this situation is not one of wear and tear, it's improper placement which is now causing significantly more damage and will cost us significantly more $$ out of pocket.

This dental office is a joke - now we will be out more $$ out of pocket as well as a dispute process with the dental insurance to try to get this covered. Never go to Walerga Dental Group - this is absolutely ridiculous. We will pursue legal action should they not provide assistance with the new crowns. At this juncture I'm waiting for Karissa to call me back - let's see if she does.

This is ridiculous. ALSO - just as an FYI for anyone else who has experienced similar issues with this dentist - you can file a complaint with the California Dental Board - which I have now done as well. 6/21/2016 - Update - the dentist's office has agreed to refund us for both crowns. This was an extremely long and painful process. They initially told me when they agreed to refund, they could not reimburse the insurance as the insurance company refused funds.

Why was it that when I contacted my insurance company they advised that was absolutely false and the funds would just need to accompany a letter indicating Walerga Dental was refunding us for the 2 crowns. When I called Walerga back, they said sure we'll refund the insurance. This is absolutely unethical and improper. I'm just happy though they are now doing the right thing by providing reimbursement.

They promised we would have resolution (the check to the insurance company and the refund for our out of pocket expenses approved and in our hands) within 10 business days. Now we wait.