North Potomac Smiles

I'm curious to know how potential clients or clients can make an appointment. Each time I have called, no one picks up. Due to my job, I can't use my phone throughout the day. The best way is email or me calling them when I can use my phone. I have tried both and still have not obtained an appointment. Good things have been said about North Potomac Smiles from friends and coworkers.

I really wish I could make an appointment. This review is based on friend's recommendations and me not being able to make an appointment. Update to my review. They finally answered the phone when I rang at 4:15. Unfortunately, for new patients, they are not accepting Care First insurance.

It used to be a 5 star place. Dr Kodsi is great, but unfortunately the last office experiences have been horrible. Tried for more than 3 months to get my sons appointments, never could. Not to mention they recommended an oral surgeon for my son who needed his wisdom teeth out, who has incredibly shady reviews. We went and found our own, and when some paperwork was needed the front office fought with the oral surgeons office to the point where I had to go drive over and deal with it while my son was in surgery.

Mind you we have been customers for over 15 years, when he was just a tiny office. I think it's a matter of becoming too big to maintain proper customer service, and treating the people who have been with you from the beginning with respect. It's truly an unfortunate situation, and sadly time to move on.

Best dentist ever! I never knew dentist visits could be so pleasant until after coming here. They really care about you as a patient and explain things as they go.

I highly recommend North Potomac smiles! They really made me feel very comfortable, like we were friends of many years. I suffered bad anxiety and depression and for many years did not go to the dentist because of anxiety at the dentist office, however now I am very comfortable here and would recommend it to everyone. They are very compassionate and I have not felt any pain at any of my visits. I couldn't be any happier to have finally found a great dental office that really cares about my feelings and that I am comfortable 100% of the time.

North Potomac Smiles is absolutely AMAZING! Dr Kodsi and his entire office staff are so warm and welcoming, I received new crowns and Love the results. Beautiful. I look forward to a healthy and wonderful smile.

Front desk, nurses, hygienists, doctors, absolutely everyone working there is professional, friendly, and always ready to help. They are very well organized and are always upfront about the care costs.

Always a great experience at North Potomac Smiles. They take every precaution to ensure a clean environment that is safe for both patients and staff. Everyone makes you feel welcome.

They are the worst. Went for my first appointment and got turned away saying I need a deep cleaning and the annual one won't suffice. Next appointment was 3 months later and they gave it away to someone else! I was sitting in the parking lot waiting for them to give me the heads up to come and they called me telling me they gave it away. Drove here 2 times and both times were pointless. Took time off work to come here only to be disappointed. Never coming here again.

I have to give this practice 5 stars. I've been living in the Rockville area for almost 15 years and have visited a number of dentists. Dr' Matthews is wonderful, pleasant, attentive, and not overzealous or eager to pull, cap, etc like many dentists I've observed. The office itself is extremely efficient in terms of appointments, processing your required forms or insurance, and X-rays etc.

They state of the art -- clean equipment. And, the service is prompt. This is my first impression. I will continue to observe and look forward to having my teeth cared for here at this place.

I called in to get an appointment stating that I had abscess on a tooth that would mostly likely need extraction. I told the young lady I was in so much pain, that I was ready to pull my own tooth! She stated that she understood and the dentist would be to help relieve my pain. I also stated on my questionnaire that I have pretty bad gum disease and was looking into implants.

I know my situation is bad and wanted to be upfront. I get to the appointment and the Dr. tells me, that my case is to advanced for the office and they cannot treat me until after I see a periodontist and only for the tooth extraction. They did not remove the tooth, take care of the abscess, and gave me a prescription for antibiotics (I had to ask) to take WITH FOOD!

I cannot eat because of the tooth and the Dr. was aware of it. This Dr. seemed annoyed that I was even there seeking help. I know I am not the ideal patient because of the neglect of my teeth over the years; but I went there looking for help and I left out the same way I came in.

My family and I were patients there. I called in early October to make 2 regular checkup appts for my kids and the first available date was March 17. That is absolutely a ridiculous amount of time to wait. There is no way they could be that busy. I have since changed dentists and can get an appt with minimum wait time.

The high turnover on their dentists says something about how the office is run. I've had a new dentist every year. Now the staff withhold information about services and insurance coverage until after your visit when you are forced to pay a huge bill, because it helps their bottom line. They offer no scheduling flexibility, if you have to reschedule, your next appointment will be 6 months from then, so you only get 1 appointment that year.

Absolutely the best dental practice around! The staff is always so friendly, personable and accommodating. Rita always makes scheduling a breeze and treatment is reasonably priced and she always tells me exactly what is covered by my insurance and what may not be so there are no surprises. I actually do not hate going in for treatment (who really likes going to the dentist?) and Dr. Kim always makes me feel comfortable and Maria also did a great job with my very difficult crown.

I've been going here for the last 3 years. Wonderful service and they see patients promptly and as close to their scheduled time as possible. All the staff members are really nice especially the dental hygienists they always engage in conversation and treat you as an individual and not just another patient that they have to see. Each time I go there I leave happy and satisfied and I know that I am In good hands.

I have been coming here for several years. Everyone is very friendly. Dr. Kodsi is one of the best dentist I had. Friendly and thorough. Not pushy at all to purchase and is honest. There is free wi-fi in the waiting area. The place is very clean and all the hygienist are professional. Strongly recommend this practice!

Dr Kodsi and his staff are just the best. They are friendly attentive and always very reasonable their office and equipment is up-to-date and they practice the least painful methods possible. Been a patient for 15 years intend to leave hey

I have had nothing but positive experiences with this office since I started going there about two years ago. The hygienists, assistants and Dr. Kim have all been great. They don't make me feel bad for having some cavities and definitely just want patients to be proud of their smile and in good health. Highly recommend!

I've been a patient at North Potomac Smiles for about a year and a half, and I've had such a wonderful experience. The doctors and staff exhibit top-notch customer service, patiently and thoroughly answer my questions, and provide great oral hygiene tips. Despite my low pain tolerance and previous dental phobia, my routine checkups and cleanings are stress-free.

I'm also impressed with the state-of-the art 3D modeling technology for an in-depth look at my teeth and gum health. I used to hate going to the dentist, but unbelievably I now look forward to it!

I was recommended by friends and family who have been going here for years. The staff is so nice, scheduling is easy, and the place is very clean! I actually like going to the dentist now!

This practice is great! Very clean, everyone is nice, and they're very organized. The receptionists are some of the best I've seen anywhere. Very thorough! My hygienist, Candice, is amazing! I love her! She deserves 5 stars. My dentist, Dr. Tran, awkwardly flirts with the dental assistants which is so off-putting and unprofessional. He does great work on my teeth, but the flirting caused me to drop my rating to 4/5 stars. Update: So the practice changed my dentist from Tran to Kodsi. now I LOVE this place! Dr. Kodsi is so kind, understanding, helpful, and patient. My husband had a terrible dentist elsewhere & transferred to NPS last month. He is also Dr. Kodsi's patient now & he loves going to the dentist now.

I have transferred to few different dentists in my hometown, North Potomac is the best! My first visit to them was in November 2015. I had a major fall that caused trauma and I was afraid my teeth would come out. Dr. Kodsi was great! He checked it out and told me he would do a follow up. He referred to an endodontist to also monitor the teeth. I went back and had the bad news that I had to get a root canal. However, the endodontist and Dr Kodsi made it feel not as traumatizing as it was to me at first.

They even helped me with options for paying for procedure. The procedure went great. I went to Dr Kodsi for my temporary crowns and I had some concerns about the look of my crowns. For years I had a gap, that even Invisalign didn't 100% close. Dr. Kodsi was able to close it with my permanent crowns and my teeth look amazing! I have been referring people to North Potomac Smiles, even from the start of my visits to Dr Kodsi in 2015.

I can't believe how fast the last 5 1/2 years has flown by. That's how long I've been a patient at North Potomac Smiles. I really freaking love this place! I'm so happy to see that they've added more dentists over the years. But the constant and my go-to is still Dr. Kodsi. Dr. Kodsi is a busy guy, but I never feel like I don't have his undivided attention.

I ask him questions, tell him my concerns, etc. and he LISTENS. He doesn't rush things just to move on to the next patient. And he doesn't try to schedule a bunch of treatments just to make some moolah. I trust him and his judgment 100%. Shaunte is still my go-to for my bi-annual cleanings. I schedule 6-7 months out just to ensure I get an appointment with her. She's gentle, thorough and super sweet.

She really knows how to put a patient at ease. You would think that the overall facility would show major signs of wear and tear, but even after 5 years, I am still impressed at how well kept, clean and modern everything is. It's obvious these people take pride in their work environment.

I travel from Bowie, MD to get my dental work done at North Potomac Smiles because the staff is amazing. The front desk staff goes above and beyond to make sure your experience is top notch. Shaunte, my Dental Hygienist, is spectacular. Not only does she educate me on best teeth cleaning practices, but she also goes the extra mile by getting to know me as a person. I'm sure she knows more about my life than most of my friends do :-).

North Potomac Smiles is also top notch with their technology. They have a variety of options to keep you in the loop regarding your appointment times including, text, phone call, and email. Additionally, they have a very modern office setup, which I love. I also like that they provide you with a toothbrush, floss, and a sticker (you are never too old for stickers). If you want top notch service, a friendly, professional staff, and a fun environment, then North Potomac Smiles should be your #1 choice.

UPDATE 7/24/16 I've been going to Dr Kodsi for several years. His practice is very full, which is a good sign of happy, growing clientele. The fact that his wife's artwork in the lobby is an official Pokestop is just a perk;- Kodsi' office staff is incredibly professional and kind. Literally, everyone. They bend over backward to make you feel welcome, comfortable and you can tell that Kodsi really stresses customer service. Scheduling routine cleanings is a bit challenging because they are so popular.

Schedule yours 6 months out and don't miss it. They are more flexible with dental emergencies and fillings. Kodsi explains everything as he does it, and periodically and regularly checks on your tolerance and comfort level. I mean seriously, this guy never seems to have a bad day. He even calls after procedures to make sure you are doing okay.

Who does that in 2016?! The office is new, clean, with top of the line equipment. They have free wifi, and although I haven't tried any of the extra services, I know they offer teeth whitening and Invisalign. One of the best signs that an office is authentically customer-driven is the fact that they are accessible. They work with people with disabilities and accommodate as much as they can properly and respond appropriately. I highly recommend, but book early! He's popular!

I've been going to North Potomac Smiles for more than 5 years. The staff is great and really helpful/efficient in scheduling appointments. I've never had to wait a particularly long time for any thing (cleanings/fillings etc). I have only seen Dr Kodsi, so I can't speak to the service of any other dentists, but he always takes the time to follow up on any concerns I might have and to explain any issues he might be worried about. And I love my hygienist (I've seen a few others, but always get her when my schedule allows). Overall, a great practice!

Everything about my first visit to this office was wonderful. From the filling out of paperwork to the actual cleaning everything was fast yet thorough. Front desk staff was very nice and the office in general was very clean. Heather did a great job with my cleaning and Dr. Kodsi was a pleasure to speak with regarding my overall dental health. Everyone was professional and friendly and I was comfortable throughout the visit. I would definitely recommend this practice to friends and family!

The positives: Dr. Kodsi and his staff are great! I'm always promptly greeted and helped by their office staff, who are so on top of what's going on (no slow moving non-tech savvies here!) His dental staff are always so nice and professional, I have nothing but good things to say about them! Dr. Kodsi himself is super nice and makes you feel comfortable with whatever prognosis he's giving.

The building is convenient to get to from the freeway and always has parking available. I love that I get email confirmations and can request appointments online. It's super convenient! Ok so the thing is, I'm giving them 4 stars and also switching dentists. The reason? I think Dr. Kodsi and his team were so great that they expanded a lot to accommodate all the patients.

This means it takes a really long time to get an appt (I made mine months ahead of time), you feel a little rushed in and out, and also you don't always get Dr. Kodsi. (It should be noted I've had Dr. Graham and she's really great). But you know, it's a big office now and there will be pros and cons to that. However, for me I prefer a smaller operation.

Get a feeling I'm being rushed. Your in and out, turnover is important for this office. More patients = more money. This dental office is all about quantity versus quality. The quality was severely lacking. From the dental assistant all the way to the dentist himself. the dental assistant would wear her gloves and touch unclean places and afterwards put her hand in my mouth. as for the dentist, I thank God that I didn't have major work done.

The dentist simply fill the cavity and I had pain for over one month. The service was quick and rushed as usual taking no longer than 10 minutes had to come back for a repeat appointment to fix a mistake originally made. Furthermore, I showed up for an appointment, the office was closed. Everyone packed up and went home because of a snow dusting. Worst thing is that they called me 2 hours prior to my appointment to remind me to come in, but they "forgot" to call me and notify that the appointment is cancelled. Now if the tables were turned, I'd owe fifty dollars.

I am seriously so impressed with this dental practice! The atmosphere itself is so calming, the staff is so professional, and I was treated right on time for my appointment. My hygienist, Krista, and my dentist, Dr. Graham, made such a good team. I felt that they were very thorough with my treatment, and they also kept my appointment warm and engaging! Honestly, I felt like I left the spa after seeing them!

My teeth feel amazing. I cannot say enough wonderful things about my experience with North Potomac Smiles! As a new patient, my first impression began with the practice's user-friendly website that allowed me to easily request dates for an appointment. Amazing! A few days before my appointment I received a friendly reminder phone call to complete the new patient questionnaire form online.

I loved showing up to my appointment with all of my paperwork completed ahead of time! From start to finish, my experience with North Potomac Smiles has left me eager to refer more patients to this practice!