Dr. Susan M Dennis

Doesn't actually listen to feedback they are provided. For instance - sending text message reminders at 7a.m. the day of your appointment instead of the day prior. Or - up charging you for extra things that you didn't ask for and that aren't covered by your insurance (since when did insurance cover fluoride treatments for adults? I didn't request this service so why was I provided it?) Oh, and every time that I see Dr. Dennis she tries to make me feel bad about my front tooth (half of it is fake) so that she can try to sell me a cap. Update: I have found a new dentist and provided my feedback to Dr. Dennis via my records release request and I am not surprised that I was unable to speak with the office manager, Shannon, about my concerns.

I will say, however, that the "response from the owner" I received reiterates the point I made with my original review - this dentist doesn't listen to feedback and act accordingly. Instead, she (or her team) finds it easier to gaslight their negative reviews by insinuating that these experiences are invalid due to the other positive reviews on their Google page.

Not saying that you actually did this; but, you know you can pay for positive reviews, right? I will say this and be done with it - it's very clear to me that Dr. Dennis and her team cares more about remaining profitable than actually providing great service. Goodbye and good riddance.

Dr. Dennis is so great! She is personable, nice, and honest about my dental care. The office atmosphere is nice and they offer a wonderful Comfort Menu at no charge. The staff is friendly and good at their jobs. Love this office!

Everyone is so nice and the atmosphere is very relaxing. I have a phobia of going to the dentist and the entire office has made me feel at ease. I have a lot of dental work to get done and I feel confident in this facility to get it done with kindness and my comfort in mind.

My husband and I used this as our dentist a few years ago and had a great experience. We both even went through a full invisalign treatment. When our insurance changed we had to leave because they were no longer in network. When our insurance changed again in 2022 we went back in January for our regular checkups. It was a horrible experience. We were told that our insurance was in network while setting up appointments over the phone.

When my husband went for his appointment first, they didn't tell him our insurance was actually out of network, so we got charged significantly more, which was very disappointing. Then they decided to do some kind of extra gum treatment on my husband without letting him know that it was an additional charge and wouldn't be covered by insurance at all.

He also never even got to be evaluated by the actual dentist. When I went in for my appointment they let me know our insurance was out of network, but that it should be completely covered. When I finally got the bill for our two cleanings I find out that it definitely was not 100% covered by our insurance, not even close. Then we were charged an astronomical amount for the extra gum cleaning, plus my husband and I were charged two different amounts to get the exact same x-rays. I am extremely disappointed in this office and will absolutely not be returning again. I highly recommend searching for a different dentist.

Beautiful office, extremely pleasant and helpful staff. You get a very thorough explanation of needed services, and work being done. There was a live stream playing on the tv of a penguin exhibit at a zoo. How cool, how calming is that!?! If you are looking for a dental professional, Dr. Susan Dennis and team is the place to be.

I had bonding done to both my front teeth by Dr. Susan M Dennis 17 years ago and it's held longer then the average time frame of bonding work due to her experience and skills. They are very thorough and informational. It shows they are are ahead of the curve on dental advancement and very educated! They are very friendly and personable making it a very comfortable dental office you would find joy in going to, crushing the norm for most people's standard reactions to going to the dentist.

I love, love, love Dr. Dennis' office and staff! They are all very professional and super nice to everyone. They really care about you and your dental health. They make sure you are satisfied with the service you receive every time you see them. I would highly recommend their office for all of my dental needs.

Dr. Pollaccia is the greatest! I just finished up with Invisalign and am loving my results. It's extremely testing during this time to find a dr who will take the time to listen and fully understand what you are hoping for, and she exceeds all expectations. You can truly feel the passion she brings into her career, in every moment you spend with her. Also the front desk has always been attentive and professional, and just downright kind! Love this office!

I am definitely pleased with the service I always receive with Dr. Susan Dennis and team. She is very thorough and takes the time to really assess each patients needs. I recently had to get a crown and I must admit I was a little nervous about it (really any dental work) and they made the experience completely pain free. It was a very smooth process with them making the porcelain crown and fitting in the same day. This is very convenient for people like me with busy schedules! I would highly recommend using Dr. Susan Dennis for any of your dental needs.

Such a friendly, caring, and knowledgeable staff. Dr. Dennis and her staff take on your dental needs with professionalism and gentle care. They always make sure you are comfortable and that you are getting the best dental care there is. Everyone there is so compassionate and loving. Dr. Dennis's office has the latest technology from cleanliness to all of your dental needs. I highly recommend Dr. Dennis and her staff.

I have been fearful of dentists for years! This office everyone was so welcoming and took care at being gentle and they were very thorough! After coming here I will not go to another dentist! I feel safe at dr Dennis office! Thank you for being so great and caring!

I'm very anxious about dental work. I've had two dental emergencies thus far and cannot say enough about the concern and patience of the staff in regards to my comfort level and overall experience.

My daughter broke her front tooth and her regular dentist did a terrible job fixing it. I was recommended to Dr. Dennis' office and I'm so glad we went there! They were friendly, efficient, knowledgeable, and most importantly, my daughter is proud of her smile again!

Dr. Susan is very professional and efficient in all that she does. I appreciate her and I recommend her anytime I get a chance. Her staff is friendly and caring. I love her office environment. It is very comfortable and welcoming.

They are very professional and gentle. They are detailed oriented and explain everything before doing anything. They are also so wonderful with patients of special needs. The procedures are incredibly comfortable, they make sure you are numb and don't feel the work! Highly recommend this practice!

I have been so fortunate to have found Dr. Dennis' office when moving here 4 years ago! I'm so thankful the staff who treats me like a queen when I come in! They are so warm and welcoming and very knowledgeable. They always go the extra mile when working with me! Thank you!

If you go here and they ask you to take a gum test do not get it. It is an upsell practice that you don't need. They will suggest expensive laser gum treatment no matter your results, read all the one star reviews and you will see. They rescheduled 3 times on me wasting 4 hours of my time just to get these results. when I finally got they she said they could have emailed the results to me proving they don't care about wasting your time.

I also got a second opinion with another dentist since I became skeptical after the second time they had to reschedule me. That dentist told me to keep using a certain toothpaste and mouthwash and there should be no other treatment needed, but that's not what Susan M, Dennis wants because they don't get to charge you for their expensive laser treatment.

They absolutely are trying to scam you and no one should go here unless you like wasting your money. My whole family has gone here for years and you can bet ill be recommending a new dentist come Christmas. Susan If you want to improve your business don't rip off your clients its that simple. Go back to college so you can learn how to run a business.

This is my second review I left and on a different account because they blocked me from posting on the other one because they don't want you to know about the scams they run.

Had my first visit. Staff is very friendly. Environment is calming. Hygienist and dentist are polite, honest, and thorough. Changed from a 4 to a 5. Since I only had my first visit previously, I rated a 4 only for that reason. I have had two follow-up visits and every time the staff is efficient, thorough, polite, honest, and friendly. The environment is relaxing and calming.

Looking for a new dentist office can be a feat. However, with the first phone call I made to them, I felt welcomed and excited for my first appointment. Upon arrival I was greeted with a warm smile and was given a tour of the office. My entire experience from start to finish was wonderful. The staff calmed my nerves and made me feel very welcomed.

Everything was clean and updated. Not to mention the beautiful view I had throughout my cleaning and examination of the woods! I would highly recommend this office to my friends and family.

I visited this office semi-annually for several years and had good experiences as I take good care of my teeth. When I went for my routine cleaning a couple of months ago, they strongly recommended that I start on a laser treatment for my gums. After explaining the reasoning and methods of the procedure, they also showed me the price which was just under $2000.

This is not something that I can afford at the moment, nor is it standard of care among dentists. I wanted to schedule a routine cleaning (and re-visit the laser treatment at a later date) and they refused to schedule a routine cleaning unless I start the laser treatment. When I kindly explained that this is not something I can afford nor am interested in doing at the moment, they still refused to schedule me for a routine cleaning and confirmed that I'll never be able to do so until I start the laser treatment. I'm going to take my business elsewhere which is unfortunate as I enjoyed this office until this incident.

The absolute best dental office I have ever been to. I cannot say enough nice things about the entire staff, their professionalism, compassion, kindness, and empathy showed me. They knew I was terrified of the distance and worked so hard to make me comfortable; which it was about the most comfortable I have ever been. They explained everything to me as they were doing it.

Also explaining what needed to be done. I am still terrified, but have found an office and a staff I can trust to work with to try and obtain the smile I have so desperately wanted. Dr. Dennis, you and your entire team are to be commended for the exceptional service you deliver! You have a patient for life!

To say that I'm terrified of going to the dentist is an understatement. I had neglected my teeth for far too long when I heard of a thing called "no fear dentistry, " allowing patients the comfort they need through options such as Nitris or medication. Dr. Chabon and her team were so accommodating and welcoming for both me and my five-year-old son during his first visit to the dentist.

The office itself was an extremely calming environment all the way into the parking lot and I can't imagine a business that is more transparent. The first visit includes extremely friendly staff, a tour of the office, and a thorough look into your insurance and financial situation. I had a complete assessment and meeting with Dr. Chabon to inform me of their findings, her priorities, her other recommendations, all my options, and exactly what that would cost me out of pocket. I can't imagine being more calm about getting serious about my oral health than with Dr. Dennis's office.

I recently made an appointment to see Dr. Dennis when I was looking for a thorough dentist for a FOURTH OPINION, who could think and work HOLISTICALLY, to hopefully help me figure out a plan of action other than extraction or a root canal, for some pain I was experiencing in one or two teeth. No one had been able to give an exact diagnosis, or agree on which tooth was causing the extreme pain, including an oral surgeon.

When I arrived at the office, I was introduced to all the employees, and was ushered around on a tour of the building, shown some state of the art equipment, and the framed diplomas of Dr. Dennis and her associate dentist Dr. Adalene Chabon, who I was told both graduated at the top in their classes in dentistry school. The person I spoke with over the phone said there would be no charge for a consultation if no work was done, and I made it clear I had a holistic mindset, and that was why I chose Dr. Dennis.

When I went to the consult room I was introduced to Dr. Chabon with no explanation of why I wasn't seeing Dr. Dennis, and my history was taken, and I was told I would be charged $91, even if no work was done. Dr. Chabon was pleasant and all that, but only did the same stuff the other three dentists had done, meaning she gave a cursory examination by looking at the x-rays and saying they were inconclusive, tapped on the two teeth, noticed my gum was receding on the tooth that had had a root canal, and suggested I needed see an endodontist "expert".

I am giving three stars because everyone was so personable, the office was very nice, and they were able to get me an appointment for October with an endodontist who had told me they didn't have any openings until December.

For once a extremely utopia dentist office. Dr. Dennis was not around for my appointment due to Holiday the day before. I'm just guessing but I believe the "special" gas was left on for a few extra minutes this morning during prep for opening.never have I seen so many smiles and positive energy ladies as I did for the 2 hours I spent there for my first appointment and I paid in full out of pocket for this EXPERIENCE.AGAIN LADIES.WELL DONE AND I WISH I DIDN'T HAVE TO RUSH OUT THIS MORNING clearly a great team of ladies through the front doors and as I was leaving. Congratulations Team. Well Done

Dr. Dennis and her staff really care about my family's Dental Care. She always has excellent staff who do a thorough job, (even if I don't always want them too! Ha Ha). They keep me updated on how my dental care is going and any changes I may need to make. Even when Dr. Dennis is busy, she takes time to find out how we are doing and always makes me feel welcome. We are extremely happy with our dental care. Lou Santini

Excellent service. Haley my dental hygienist does a fabulous job. Dr. Dennis truly cares about her patients.

We have been patients since 1986 and wouldn't dream of going anywhere else. I actually enjoy going to the dentist! I know that I will receive the highest standard of care possible, excellent customer service and a relaxing time. Thank you!

I am so glad that I found Dr Susan Dennis. She is by far the most thorough and knowledgeable dentist that I have ever been to. I am very pleased with the service that has been provided and I like how they worked with me to set up a realistic plan at helping me to work with some old broken fillings.