Smile Studio

Great service! From the front staff to the back staff. I was very satisfied with my experience. Broke my front tooth on my vacation, come Monday they rushed me in so I could get a temporary so I could feel normal again. Called the office and Jacqueline, one of the front office admins, got me an appointment right away. She empathized with me because I was worried about having to go around with a broken front tooth.

After a week with a great temporary they got me a permanent crown that I'm very happy with! They color matched it and it turned out great! Would definitely recommend people to make a dentist switch if their not completely happy with there's. Thank you Smile Dentistry and thank Dr Ra!

Great customer service and attention to detail, I was definitely treated with hospitality. Next week is root canal so hopefully all goes good, fingers crossed.

Very friendly staff, extremely helpful and willing to work with your schedule. Very through and informative! I have been coming here a long time and will continue to!

Dr. Ra is simply the best. I have SO MANY dental issues that it's not even funny. Random, annoying, and frustrating issues. Dr. Ra has helped me so much in the last few years. He's gentle, patient, kind, caring, sympathetic, funny, genuine, and respectful. He's been extremely generous with me and I'm very grateful for all of his help.

I couldn't have asked for a better dentist. His specialists are also fantastic - extremely honest and thorough. The gals at the front desk always welcome me by name, and make me feel right at home. *He has the best dental hygienist in the world. She is phenomenal. I will not give her name out because I'm selfish, but she knows who she is.

My family and I have been seeing Dr Ra for years now. He and his team are amazing! They are welcoming and professional, including the office staff. Dr Ra takes the time to explain procedures and answer any questions and concerns you may have. Just recently, my oldest son, who was born with a bilateral cleft lip and palate and has had surgeries since 9/11/01, was given the opportunity to have the best smile ever with Dr Ra's recommendation of vaneers.

He first did the Zoom procedure for whitening and then matched the permanent vaneers color perfectly. He looks amazing and his confidence level has sky rocketed! Also, his dental hygentists are the best! I personally see Theresa and she is amazing! She also takes her time while thoroughly cleaning and explains any possible concerns that she see's or even possible future concerns in order to preserve your teeth and gums to keep them as healthy as possible. Great job to Dr Ra and his entire Smile Studio Team! Thank You!

I was in a lot of pain from a tooth fracture, and Dr. Ra, Office Manager Leilani, and assistant Adid took excellent care of me from treatment and pain management to specialist referral. Smile Studio's got an amazing team, and I'd highly recommend them to all friends and family.

Update #3- "I have never personally spoken with you" So, messaging me on Yelp isn't really speaking with me? Do I want to go on the phone with someone who disrespected my experience and treated me with patronizing condescension? Not really. Take this review as constructive criticism and just do better, instead of arguing with customers. You keep writing and writing but all it shows how right I was with my initial impression.

And didn't you tell me you "have no time for this?" Yet you won't let it go? I won't be censored and I definitely won't put up with someone defaming my integrity and character. Where is my recording you keep saying publicly you'll send to me?

Dr. Ra takes his time to ensure you understand the situation and the treatment; You can tell he takes immense pride in providing a pleasant patient experience. Shout out to the lovely Hygienist, Angel, who does a fantastic job! Yes, yes, I need to floss more, who doesn't? Aside from the excellent customer service, what's special about this place is that it also has an on-site lab. This means lab waiting times are greatly reduced - compared to other offices - because they can handle more services in-house.

I am not one who writes reviews, I am one who looks up reviews. Therefore I am now writing a review for those who are seeking for an amazing dental office and also amazing results. Since the pandemic started I have been hiding my smile. After being treated for two years I can now proudly smile and show off my beautiful teeth thanks to this amazing dental office.

I LOVE THESE PEOPLE! For close to ten years now, Dr. Phil Ra, his expert associate doctors and surgeons, assistants and office staff have helped me with my many dental issues brilliantly. Due in part to genetics but also largely to less-than-great dental hygiene on my part, I've challenged the good doctor's skills and knowledge a number of times. Invariably, he and his dental office pros have helped guide me to a healthier smile.

The Smile Studio Dental office in Upland, along with Sierra Dental in Fontana which is the sister dental office there, are both wonderful. The doctors, assistants, associates and crew oscillate between the two locations, which makes both locations just as good a the other. I couldn't possibly recommend Dr. Phil Ra, his crews and associate dental experts more! THANK YOU ALL

I have been coming here for the past 6 years, and I do gotta say Customer service is always on point! Dr. Ra always takes care of you! He is hands down the best dentist you can have!

Excellent service. I get my teeth cleaned every 4 months. I feel lucky to have found a dentist and staff that is so thorough and kind. Dr. Ra is amazing and I just love my hygienist.

I went in March 17 2020 because a crown came off and my usual dentist was closed. I let reception know I didn't want anything done that wasn't covered by insurance, but I would pay to get the crown glued, gave my insurance information. I wait and they call me back. The dentist comes back and I let him know my crown done elsewhere fell off, he said he would re glue it for free, wow, great customer service right?

So he then says let's get some x rays to see if anything else is needed. I said I don't know when my last x rays were done and I don't want anything done that I have to pay for, he says alright we will check. I wait a while, the assistant comes and tells me we are going to do x rays, I repeat myself yet again, she says it was checked and we do the x rays.

I leave. Fast forward a few months and I get a bill! They billed my insurance for the crown reglue and the x rays, AND apparently I had used my yearly x ray already because they were not covered, so I get this bill for 80 dollars. I was annoyingly clear at the office. So I call the office asking for a call back, wait a week, nothing. I call again and leave a voice mail saying everything mentioned above, and that this is an unethical practice, and asking someone call me back.

Still no response, so I figure someone is too scared to talk to me but maybe the bill is taken care of. Now we are in August 2021 and I get the same bill in the mail. I just got over the flu and I'm paying the freaking bill for my own mental health, but I'm not happy about it and I hope this does not happen to someone who cannot afford it, I've been there, and I've been to a few dentists that this has never happened at.

So you can have my money, but never my business again. Well the owner was a bit condescending in his response, but I'm updating my review because a woman who stated she was the office manager reached out to me via phone. She apologized for the miscommunication I experienced and explained the reason for the long gap between bills. She was very professional, not defensive at all, and again she took responsibility as well as provided me more information. I really appreciated the call even though I wish it would have happened much sooner.

So after 2 separate appointments I have nothing but good to say for their reviews. I will start off by saying prior to coming here I did not have a dental appointment for close to two years. I went in for a casual cleaning and they cleaned my teeth up very nice. The staff has great communication with each other so if you are ever given to another person to continue the cleaning or xrays or whatever, they have you taken care of.

More importantly they communicate well with you to ensure you are comfortable, if you have any pain at anytime it's not an issue to receive numbing gel or anything of the sort. After my cleaning we discovered 2 cavities. The cavities appointment were minor procedures but they gave me some deep nerve pain, after explaining this they quickly gave me more numbing to remove this pain completely. I have a third appointment concerning my wisdom teeth, but rather than dread it, I look forward to it. They completely changed my outlook on dentist appointments!

It's been 3 years since I became a patient of Dr Ra. I have been visiting his dental facility regularly (every 3 months) due to my Periodontitis Disease. I LOVE Dr Ra. He still takes good care of me, makes time for me, and answers my questions. He is so kind and considerate. He continues to support me during this hardship that we all are going thru, by offering me different options for my dental needs. He has a heart, tons of skills and is a very passionate professional. I referred my husband and some friends. I HIGHLY recommend Dr Ra! He is THE BEST.

Definitely don't recommend, the lady running the office is super unprofessional and rude! (Read some of the other reviews and you will see I'm not the first to experience this) I just called and asked if they accept my insurance and was told yes depending on the type of plan. I said great and the girl if she could check and see if we are covered and she told me no?

She said it's "time consuming" and they only verify insurance for existing patients and people who have made appointments. Maybe I'm missing something here but how can I make an appointment if I don't know if they accept my insurance? Wouldn't that be a waste of my time and yours to make appointments and not even know if we are covered?

Obviously had she checked and confirmed that they accept my insurance I would have made appointments for my entire family. In response to the owner: I would have happily provided all the information needed to confirm that my PPO insurance covered care at your office but the receptionist didn't even ask for my information. I was simply told it was too time consuming. I'm glad that your office is so busy you don't have time for new patients, during these times it's a blessing to be so busy. Best of luck to you all.

Love the staff here. Easy and fast. I'm in and out of there and they are very flexible when it comes to appointments and payments. They work with you. I haven't had any problems or complaints. Thank you all!

I was pretty nervous coming into my appointment, and now after visiting a few times I can say that my experience here was outstanding. They are very professional and informative. They approach all their patients with great care and ensure the most comfort with every procedure. The staff is well trained and I was very impressed by the level of cleanliness they uphold, specially right now during the pandemic. I recommend this place to every single one of my friends. I can sit here all day and write positive things about Dr Ra, Teresa the Hygienist and and the rest of the staff.

I have a GIANT chip on my shoulder and here's why. The office is beautiful, and my initial visit to pick up paper work THREE days before my visit was great. The reminders leading up to the appointment, awesome, thank you. My grievance with this office is that I left my insurance information TWICE. The day of the appointment, as the two whispered not so quietly, I sat while they looked up my information AGAIN.

Both Jaqueline and Gwen have the most condescending attitudes I have ever encountered in a "professional" setting. Long story short, there was a mix up with my insurance that I was not aware of. Gwen was nice enough to let me know, with the not so subtle stank face, that I had a lower tier of insurance, and that I was assigned to a.(gasp) Western Dental. Meanwhile, Jaqueline likes to get the last word in, and thought that it was an appropriate time to tell me 3 different ways that my insurance card was incorrect.

Even after I explained myself. Tell me ladies, do you treat your patients with a premier PPO the same? UN. PRO. FESSIONAL. These women are way too comfortable with their positions at this office, the blase is secreting from your poor attitudes. Sure, you can do your job with your hands tied behind your back and your eyes closed. But it doesn't give you the right to treat potential patients like peasants.

Super easy to get an appointment. I had to have a spur of the moment surgery to have a tooth removed. Dr. Ra & his assistant made me feel SUPER comfortable and they made the procedure as painless as possible. The insurance aspect of it ran smooth (thanks to Laura & Gloria). My insurance wasn't up and running since I was so new to the plan however smile studio still took me in and helped me.

I also had a deep cleaning here and the dental hygienist who worked on me was insanely sweet and gental with everything. She took the time to make sure I wasn't in any pain and that I was comforted while she was cleaning. over all is a nice clean facility that cares about there patients.