We utilize everything possible to make your child's trip to the dentist as comfortable and relaxing as possible. Our warm and inviting office, our wonderful staff, and televisions in the treatment rooms are just a few things that will help put your child at ease. Genesee Dental is a modern dental office dedicated to providing gentle, high-quality, affordable care.Where do people in Genesee County go for their expert dental care? Genesee Dental PC is the logical choice! Located in the heart of downtown Batavia, NY, in Batavia City Centre, Genesee Dental is a modern dental office serving the dental needs of young and old alike.
Services
We are a dental practice devoted to restoring and enhancing the natural beauty of your smile using conservative, state-of-the-art procedures that will result in beautiful, long lasting smiles! A standard of excellence in personalized dental care enables us to provide the quality dental services our patients deserve.
Genesee Dental PC provides a full list of dental services to make sure your teeth and gums are clean, healthy and looking great. If you are seeking cosmetic dentistry and dental veneers near Rochester, New York, we can provide you with exceptional service at a great price. We provide dental services for the entire family, including teeth cleaning and care to prevent cavities and gum disease, as well as treatments and restorations to heal any damage that has occurred.It is never too early for kids to start practicing great oral healthcare that keeps their teeth strong into the future, nor is it ever too late.
Dr. Patrick W. Krough graduated from the University at Buffalo in 2004 and completed his post-doctoral training at ECMC in Buffalo, NY. Dr. Krough started Genesee Dental in 2006 when he recognized the need for a modern, affordable, and quality driven dental practice that catered to the needs of Genesee County.
We will find out if you have a specific problem that needs immediate attention or if you need a routine exam. We will do a complete exam that includes checking your soft tissues, your teeth, your bite, your jaw joints, your gums and periodontal condition, and your smile. We will review your dental and medical histories to be sure there are no problems or limitations to our planned treatment.
Reviews (3)
Miguel R.
Jan 25, 2019
Dr Calos and Ashley are great! They were very friendly and gentle while placing dental implants, crowns and bridges to give me my smile and chewing ability back! The front desk was very informative on co-pays and what I owed before showing up to my appointments. I highley recommend Genesee Dental to adults and kids!
Don T.
May 16, 2018
Dr. Krough and the staff at Genesee Dental are excellent, and saved me from some incredible pain I was having. I needed a root canal and it was my first time, they made me feel very comfortable and I honestly didn't feel any pain. I recommend Genesee Dental to anyone looking to get anything from a cleaning, to more invasive procedures. Dr. Krough knows what he is doing and his staff were so pleasant and knowledgeable!
Avis J.
Apr 02, 2018
My daughter had her wisdom teeth pulled on 3/30/18. The procedure had been scheduled and $250 was paid, in advance, for sedation. Teeth were removed and Assistant with my daughter told me they didn't do the sedation because my daughter was feeling nauseous (from script they gave her to be taken prior to coming to appointment) and used novocaine instead.
The copy of the bill, which I had to request, showed they were billing my insurance $84 for sedation on top of the $250 we had already paid. Immediately after procedure, I requested a refund of the $250 since they didn't provide that service and was told by office manager that they did provide that service. An exchange between myself and the office manager resolved nothing.
My daughter told me that when they put a mask on her face she told them that nothing was coming out and the Dentist and the Assistant told her it was for airflow only because they weren't using the gas. When she attempted to remove the mask, her arm was restrained by a strap to the chair. My daughter also told them several times that she could feel everything because the novocaine wasn't strong enough.
In addition to their poor practices, they are a participating provider with my insurance. Being a participating provider most often means the payment approved by insurance company is accepted as payment in full. I have, since Friday the 30th, spoken to many people and have found the majority of them have also had problems with the billing at this office.
Per their website, if you have any questions or concerned there is a form to complete and send by email. I did this, requesting name of Owner of practice, address of this Owner to send certified mail to, names of office staff that I interacted with. I have not received a response. I called the office this morning, Stephanie answered, and I requested the name of the office manager, (on Friday I spoke with Gloria on the telephone twice).
There was much hesitation and I was asked what my name was and why I needed it. I explained that I was filing a complaint with American Dental Association, Better Business Bureau and my insurance company. I was put on hold for approximately 3 minutes and then given the name of Judy. I asked for last name and again after hesitation was told B. They refused to give her last name.
I feel this is going to be a long, drawn out event but I am not going to allow them to not refund a charge for a procedure that wasn't performed. This office requires payment before the procedures are performed so the ability for fraudulent billing are wide open. Per the review by Aimee W and the numerous people I have spoken with over the last 3 days, I would never recommend this practice/business to anyone!
The copy of the bill, which I had to request, showed they were billing my insurance $84 for sedation on top of the $250 we had already paid. Immediately after procedure, I requested a refund of the $250 since they didn't provide that service and was told by office manager that they did provide that service. An exchange between myself and the office manager resolved nothing.
My daughter told me that when they put a mask on her face she told them that nothing was coming out and the Dentist and the Assistant told her it was for airflow only because they weren't using the gas. When she attempted to remove the mask, her arm was restrained by a strap to the chair. My daughter also told them several times that she could feel everything because the novocaine wasn't strong enough.
In addition to their poor practices, they are a participating provider with my insurance. Being a participating provider most often means the payment approved by insurance company is accepted as payment in full. I have, since Friday the 30th, spoken to many people and have found the majority of them have also had problems with the billing at this office.
Per their website, if you have any questions or concerned there is a form to complete and send by email. I did this, requesting name of Owner of practice, address of this Owner to send certified mail to, names of office staff that I interacted with. I have not received a response. I called the office this morning, Stephanie answered, and I requested the name of the office manager, (on Friday I spoke with Gloria on the telephone twice).
There was much hesitation and I was asked what my name was and why I needed it. I explained that I was filing a complaint with American Dental Association, Better Business Bureau and my insurance company. I was put on hold for approximately 3 minutes and then given the name of Judy. I asked for last name and again after hesitation was told B. They refused to give her last name.
I feel this is going to be a long, drawn out event but I am not going to allow them to not refund a charge for a procedure that wasn't performed. This office requires payment before the procedures are performed so the ability for fraudulent billing are wide open. Per the review by Aimee W and the numerous people I have spoken with over the last 3 days, I would never recommend this practice/business to anyone!
