Bourne Dental Associates

Bourne Dental is head and shoulders above the rest. Always friendly, professional, and accommodating. The facility is squeaky clean, the staff is amazing, and the quality of care is the best I have ever received. I can't think of any aspects that could be improved.

The first dentist to not cause me pain when administering novocaine! The front desk team are always so helpful even when they are short staffed and the phones are ringing off the hook. Dr. Gibbs genuinely cares about her patients and the team has never made me feel rushed through an appointment. First time not having wicked bad anxiety before a dental appointment.

Thanks to the whole staff for turning my daughter around to the dentist! She's hated dentist her teen life, but it was really the guy's personality. In one Dr Gibbs visit, she went from the girl who bit the hygienist ( at age 17) to someone who believes she can have nice teeth! Thanks so much! You guys are great!

I usually dread dentist appointments but this office has changed me! Dr. Gibbs and the Bourne dental team are so welcoming and professional. I don't feel anxious at the dentist anymore! Ill definitely be passing the word along because good dentists and a comfortable office is hard to come by!

After a few unpleasant dental visits, I avoided going to a dentist for years. I tried Bourne Dental about a year ago and could not be happier. The hygienists have been great, the staff friendly. I needed a filling, Dr Gibbs and Pasquale were extremely kind and patient with me during the procedure. I went in very anxious, and they did such a nice job of making me feel as comfortable as possible.

Went to Bourne Dental for new patient exam and cleaning, Dr. Gibbs was absolutely AMAZING! Very informative, made it easy to understand and made the whole experience comfortable for me as I have severe dental anxiety! Would HIGHLY recommend, everyone in the office is so welcoming and helpful!

I called to see if we could get an X-ray for our child who took a bad fall this weekend that resulted in a dental injury. As many parents may know it is hard to find a dentist who has the equipment to do Xrays on young children. I was told they are not taking new patients and "good luck." Well that's insulting. "Good luck" doesn't help my child. What kind of a person do you have to be to so carelessly say that. I'll note to stay away from this office is that's the bedside manner we can expect.

With severe dental appointment anxiety I was terrified of going into the office. Dr. Gibbs made me feel relaxed, comfortable, and had me laughing through my appointment that made it go by so fast! I highly recommend her. Dentist phobia is gone with Dr. Gibbs!

During my initial visit the staff was very kind and seemingly understanding. I have been a long time patient at Bourne Dental and was sad to learn of my Doctor leaving but was willing to try with Dr. Nguyen. I can't even begin to explain the horrible interaction I had with him on my visit for a cleaning. He and his staff tried to physically stop me from leaving the building claiming that I was unfit to drive although what I was doing to give them this impression is beyond me.

This extrem hyper aggressive behavior shocked and mortified me. It continued until I was finally able to exit the building. I will never go back. THIS WAS A CLEANING! I'm horrified and still very upset. I've consulted other people in this field, a dentist friend.out of state.and dental hygienist. Under noncircumstance have they ever heard of such bizarre behavior. Don't go! Find a new place!

The absolute best. Dr. Nguyen is the best dentist I've had the pleasure of working with for a full mouth restoration. Has made me feel so comfortable doing everything to make my experience pleasurable after I told him I've had an extreme fear of the dentist for years. The entire staff is so pleasant and friendly I recommend everyone that asks me to go here

Everyone is great in this office. My reason for leaving only 3 stars is this. My 10 yr old daughter has deep molars. We have been working extra hard to keep cavities at bay. She has the beginnings of a cavity in last top molar. Obviously, it is important to fill asap. The receptionist informed me that she can not "squeeze" me in until 4 months from now. Unfortently, I am looking for a new dentist because my child can not afford to wait 4 months and allow the cavity to grow. This office should have saved openings for cavities and other emergency work.

Alan, one of the hygienists, is the best dental hygienist I've ever been to. He's amazing. The office staff is friendly as is Dr Nguyen, however they are seriously lacking in professionalism and the overall ability to do their jobs. I had one crown placed which is oddly shaped, rough in surface and causes intermittent pain. I foolishly let Dr Nguyen replace a second tooth with a crown as it had a small crack. Sadly, the 2nd crown has been placed so that it's not even with my other teeth so much so that you can see it pressing against my cheek from the outside.

In the process of placing the 2nd crown, Dr Nguyen ground down a neighboring tooth which wasn't in need of any work in the first place, and now that tooth is now sensitive to heat, cold, and sweetness where it never had issues prior. ON TOP OF ALL THIS.the person who handles the insurance fraudulently billed my insurance company for a crown that I did not receive.

When the insurance company asked for xrays, etc as support of that claim the office turned around and tried to bill my previous insurance company knowing full well that I no longer used that insurance company. AND the icing in the cake is that that also billed me for the total amount, which I paid by check at the time of service, without giving me an itemized bill.

Since receiving information about the fraudulent claim from my insurance company I have asked for an itemized bill three times--twice by email, once by certified mail--and they have yet to respond. I highly recommend finding another dentist if you value your teeth and your checking account balance.

Bourne Dental is absolutely amazing! It's been a long time since I have been to a dentist and I was extremely nervous. Liz was amazing! She was extremely gentle and explained everything to me step by step! Everyone there is so nice and it makes you feel comfortable to be there. Definitely found a dentist worth keeping! Bruna the manager is amazing!

My family and I have been going to Bourne Dental Associates for over 10 years. When we first started my oldest was 3 years old and had a deep fear of the dentist. They took the time to explain to him everything they were going to do and went at the pace that was comfortable for him. They are so kind and patient. I had a bad experience myself with my previous dentist and Bourne Dental took the time to make sure I was comfortable and well taken cared of. I highly recommend them for children and adults. They are the best!

David A. I was a patient for 10 years but recently left for multiple reasons. 1st, in the ten years I had been there, I think I may have had 5 or six different hygienists, not really enough time to develop a good relationship. 2nd, Dr. Glavin was good, but I always got the impression he wanted to maximize his profits from my insurance. He's gone now, and I have only met his replacement once.

The last straw was when they told me twice (once the day before a procedure) that my copay would be about $300, but after the procedure they slapped me with a bill closer to $1100! I argued to no avail with the office manager that they should honor their original estimate, but she insisted there was no mistake, and that I owed the money. Imagine my surprise, when I received my insurance statement 2 week later stating that my co-pay should have been only $317!

It took over two months and multiple calls from my insurance company and me before I finally received reimbursement. Never once did the office manager call to apologize, or even offer an explanation. Double check your bills and know your coverage!

I almost don't want to write this, because Dr. Glavin is hands down the best dentist around, and I want to selfishly keep him available for me and my family, lol! His willingness to learn more about my rare autoimmune disease (which affects my teeth and gums) was critical for treatment, and he has gone above and beyond to work with sensitivity to my particular needs.

Not only is he extremely competant and knowledgable in his field, he actually listens to you and any concerns or input that you have. Who does that anymore? It doesn't hurt at all that his assistants and entire staff are profesional, personable, and go out of their way to give you top notch service!

Great dentist, but staff doesn't work with insurance to keep your costs low. There is a lot of miscommunication and lack of communication. Other offices that offer same services with more help and less of a cost.