Roy Orthodontics

Dr. Roy and his staff are the best! My daughter just had her braces removed and her teeth look great!

We've been with Dr. Roy since the end of 2018. His staff was always friendly and professional and worked with my 3 boys exceptionally well. My son's teeth look great thanks to Dr. Roy!

I'm not really sure what to do at this point other than leave a review. I've been trying for a couple of months to get some kind of confirmation from Dr. Roy to fix a massive mistake he made which he gave his word he would cover the cost to correct. First of all, every interaction I've had in person and on the phone with Dr. Roy or his staff has been professional and pleasant. Unfortunately, that's been the only positive to my treatment there.

I indicated to Dr. Roy during my consultation a few years ago that I had a small timeframe for treatment due to an expected transfer. Dr. Roy was confident he could take care of me in that time and if not, he assured a transfer shouldn't be an issue. After agreeing and paying to start treatment, it was delayed months due to supposed shipping issues with an expander.

Once it finally arrived, Dr. Roy snapped one of the anchor screws in half in my palette from the force of him wrenching it into my bone while I was fully awake with just a local anesthetic. Possibly one of the worst experiences in any medical or dental situation I've had. However, Dr. Roy apologized and assured me it was ok to leave the broken hardware in my palette and that when the time came to remove it, he would personally cover the cost.

Fast forward a couple of years and my new orthodontist is ready to remove the expander/TAD. He agrees a surgeon is needed. I've reached out to Dr. Roy's office no less than 6-7 times over the course of the past couple of months and have consistently gotten the run around about honoring his word and covering the $3,250 (out of pocket) surgery that I need solely because of his mistake.

My orthodontic treatment is on hold indefinitely because I can't afford the surgery and his office is "figuring out what they want to do" and won't give me a straight answer or the decency of a return call from him or his office manager. I feel bad for the office staff because they're having to consistently field the awkward calls from me and my surgeon asking for payment that he promised and it appears they don't have any answers either. Judging from all the other reviews, it appears this is atypical service from Dr. Roy's office and that I'm unlucky it fell on me.

I would really appreciate it if he would simply honor the promise he made and just helped me out of this situation that he put me in. Update: A few minutes after posting this review, the office manager called me and explained there was a miscommunication and they had not fully understood the situation. As of now, the surgery cost has been covered minus the consultation. I believe it could have been handled better but I truly appreciate them coming through and how professional the staff was with me through this.

We can't not say enough things about Roy Orthodontics! Our daughter has been seen there for several months at this point and we are so happy with her care. The staff are very professional and caring! 10 out of 10 would reccomend.

We can't say enough good things about the amazing team at Roy Orthodontics! Professional, timely, flexible, reliable, and the list goes on & on! Thank you to team Roy!

Dr. Roy and his associates are very accommodating! They are also very friendly and personable! The payment plan that they offer is also very helpful! I would definitely recommend his team!

I've been with Roy orthodontics for about three years my experience with them has been real outstanding from the workers to Dr. Roy has been real experience with me. The workers are very helpful ask question caring and loving towards me. I will highly recommend Roy to anyone of my friends and my family members it's a pleasure to be a patient at Roy orthodontics.

My experience with Roy Orthodontics has been great. The staff is friendly and Dr. Roy is always nice. My smile has also never looked better . K. Johnson

This review is long overdue, but since receiving treatment for the decade and some change (I'm not sure how long it was exactly, but it was a long time), I can say Dr. Roy and his team knew exactly what they were doing. Since I was a kid, I had my bottom jaw growing crooked. With careful planning and treatment through the years, they straighten out my teeth and prepared me for the surgery I needed to get my mouth straighten.

Its been about a year or so since I have finished being their client, but I am still happy with the result of all those years of work Dr. Roy and his team have done to my teeth and jaw. They are some of the nicest and most understanding people you'll meet. Thank you Roy Orthodontics! It was a pleasure doing business with you and I will definitely be recommending you guys.

My experience with Dr. Roy and his team over the past (almost) 2 1/2 years has been excellent. From scheduling/rescheduling appointments, emergency visits, payment schedule, surgeries, diet adjustments, retainers, and so much more, everyone has made it so I have had a great experience. Dr. Roy and his team are so genuine and passionate about their work it shows.

Not only have they been with me through every treatment, they are just as invested in making sure I am satisfied with all the steps involved in getting a beautiful smile. Thank you Dr. Roy and team!

As both a patient and a mom with four children who either have braces or will be starting treatment, I am very grateful to have Dr. Roy and his staff leading our journey. From our initial consultation we felt welcomed and I loved how Dr. Roy took the time to explain the "why" behind the treatment plans and answer all questions, concerns and options instead of just telling us the plan.

Everyone is extremely friendly, happy, professional and knowledgeable. I was greeted upon entering and called back on time. I never felt like my time in the chair was being rushed and Dr. Roy was involved in every one of my visits! My treatment has now been completed and I couldn't be happier with the results! Thank you Dr. Roy and staff!

Having just finished up ortho and just in for a retainer check, I can honestly say that we are so grateful for the expertise Dr Roy and his team provide. From the first time we spoke, I could tell that Dr Roy is passionate about what he does. Looking back, I feel like the time my son spent in braces went by pretty quickly and with minimal complaints- wire changes can be uncomfortable for a day or two. It's given him such a confidence boost to have a nice smile and it's given me comfort knowing his overall dental health has vastly improved. I highly recommend this office!

Dr. Roy and his team are fabulous! I had jaw pain and was grinding my teeth creating problems. Dr. Roy explained why I had the pain and how to fix my bite and give me a great smile. He fixed both problems and my smile looks fabulous! I would highly recommend Dr. Roy and his excellent team to anyone! Laura B